Overview: 

If you are missing an email that was already purged from your “Deleted Items” folder, it is possible to still recover it if it is within 14 days.  The process below can be used to recover these types of messages.

1. In Outlook, go to your email folder list and click Deleted Items. Then:
   
   
   1. If you have Outlook 2016 or newer, click the Home tab, and then click Recover Deleted Items From Server. Note: If Recover Deleted Items From Server is grayed out or isn't there, you might be working in offline mode. To work online, verify you are connected to the Internet.
      
      
      
      
2. Select the item you want to recover, select Restore Selected Items and click OK.
   
   
   
   

Note: You can recover email messages, contacts, calendar items and tasks from the Recoverable Items folder. When you recover items from the Recoverable Items folder, they are moved to the Deleted Items folder. So after you recover an item, you can find it in your Deleted Items folder and then move it to another folder. If you recover a calendar appointment, contact or task, it's also moved to the Deleted Items folder. From there, you can move it back to your calendar, contact list or tasks. To find recovered items, just search for them in the Deleted Items folder.

Tips for Recovering Items in your Recoverable Items Folder

• To help find a specific item in the Recover Deleted Items window, click the Subject, Deleted On or From column header to sort items by that column. The Deleted On date specifies when items were permanently deleted (by using Shift + Delete) or deleted from the Deleted Items folder.
  
  
  
  
• Sort by the Deleted On column to help find multiple messages from a deleted folder if the folder was deleted by using Shift + Delete because those messages would all have the same Deleted On date.
• All items in the Recoverable Items folder, including contacts, calendar items and tasks, are represented by the same icon, which looks like an envelope.
  
  
  
  
• If you have a lot of items in the Recoverable Items folder, it may be hard to find what you're looking for. Here are some tips:
  • If you're looking for a contact, sort by the Subject column and look for the name of the person. You can also sort by the From column and look for blank entries because contacts don't have a From field.
  • If you're looking for a calendar appointment or a task, sort by the From column and look for your name.
• To recover multiple items, click Restore Selected Items and press CTRL as you click each item. You can also recover multiple adjacent items by clicking the first item, holding down the Shift key and then clicking the last item you want to recover.
• You can recover items in the Recoverable Items folder for up to 15 days. If you can't find an item in the Recoverable Items folder, contact the Technology Support Center at 856-256-4400 or support@rowan.edu for assistance. Unfortunately, if you or the Technology Support Center can't find an item in the Recoverable Items folder, it's probably been permanently deleted from your mailbox and can't be recovered.