Clear web browser cache and cookies


This article will tell you how to clear your cache, cookies, and history for all of the widely used browsers. These browsers include Google Chrome, Firefox, Safari, Microsoft Edge, and Internet Explorer. 

Why Clear Cache/Cookies? 

Clearing your cache and cookies is a good troubleshooting step when your browser has issues. The 'cache' is a tool used to help speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what's actually coded into the website. Clearing Cache and Cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.

Keyboard Shortcut for Most Browsers

If you are using Internet Explorer, Microsoft Edge, Firefox, or Chrome  you can use Ctrl + Shift + Delete to quickly bring up the window to delete your cache/cookies.


IMPORTANT: Be sure to close and restart your browser after clearing the cache/cookies for best results.

Google Chrome

  1. Click on the Tools (three dots) in the top right of the window.
  2. Click on Settings.


  3. Click on Show Advanced Settings.
  4. Click on Clear Browsing Data...
  5. Choose what you want to delete and from what time frame, then click Clear Browsing DataIt is recommended to delete Browsing History, Download History, Cookies, and Cached Images, but you will for sure need to delete Cookies and Cached Images. 

  6. When the window disappears, it has finished deleting the cache/cookies. Close Google Chrome and reopen it. 


Mozilla Firefox 

  1. Click on the Tools Bar.
  2. Click Options (called Preferences on a Mac).
  3. Click on Privacy.
  4. Click on Clear your Recent History.
  5. Click on Details.
  6. Is it recommended that you clear Browsing & Download HistoryForm & Search HistoryCookies, and Cache, but only Cookies and Cache are required.

  7. Once the box disappears, it has finished clearing. Close and reopen Firefox. 


  1. Click on Safari in the top left corner of the window.
  2. Click Preferences.

  3. Click the Privacy tab.
  4. Click Manage Website Data...
  5. Click Remove All.
  6. Click Remove Now.

  7. Quit Safari by clicking on the "Safari" tab at the top of the screen and clicking on "Quit Safari". Then, reopen the program for your changes to take place.

Internet Explorer 

  1. Click on the Settings menu in the upper-right corner.
  2. Click Internet options.

  3. Under the General tab on the upper-left hand side, scroll down to Browsing history and Select Delete.
    1. It is recommended that you check Temporary Internet Files and Website FilesCookies and Website DataHistory, and Download History, but only the first two options are required. 
  4. Click Delete.

  5. Close out of Internet Explorer and reopen it for changes to take affect. 

Microsoft Edge 

  1. Click the Tools menu (three dotted lines in the upper-right corner).
  2. Then Settings.

  3. Scroll down until you see Browsing Data.
  4. Click Choose what to clear.

  5. It is recommended that you check Browsing HistoryCookies and Saved Website DataCached Data and Files, and Download History, but only Cookies and Cache are required.
  6. Click clear.

  7. Close out of Microsoft Edge completely for changes to take affect

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