Cisco Jabber Soft Phone Use

LMC IT offers the use of Jabber’s Soft Phone to send and receive phone calls from your PC.  To ensure the Soft Phone works correctly you’ll need to have an LMC laptop (personal PCs will not allow the calls to work) and you’ll need to be connected to the AnyConnect VPN service.  If you plan on using the Soft Phone and have not already submitted a ticket requesting access, please submit a service ticket and the configuration will be completed.

Once connected to the AnyConnect VPN, you can launch the Jabber application. Please note, you cannot use the Jabber application on your Work PC. Therefore, if you are also remoted into your desktop PC, you will need to minimize the Remote Desktop connection and connect on the physical device you have in front of you.

If Jabber asks you to log in, please log in with your username in the following format:

Username@lmc.onl  once it connects, it will ask you for your LMC password

With the Jabber application launched, you will see the following screen. Connect your headset and click the phone icon on the bottom right (pictured below).

In the device for calls dropdown menu, choose “use my computer”.  The phone icon should turn into a computer. If you do not see the option to use your computer, please submit a service request and notate your name and your phone extension.

To place a call, click the phone option on the left and then choose the dial pad near the top of the page:

Dial the number you wish to call.  You do not need to dial “9” to call out

When the call is placed, please ensure your microphone on the headset is not muted and your headphone speakers’ volume is turned up.

To answer calls, simply choose the answer option when the call arrives. If your headset is connected you will hear the call and can talk to the caller.