Lake Michigan College uses Microsoft cloud based SPAM services to filter college email for spam. Normally, a significant percent of inbound emails are SPAM. Microsoft SPAM services also filters outbound that may contain sensitive content that includes Social Security numbers, credit cards or offensive words.
How do I release an email that is in Quarantine?
All quarantined mail received through the new spam filter will be presented to you via an email message in your outlook mailbox. Within the e-mail, you have two options: Release to Inbox – If you click on this link, the e-mail will be delivered and will show up in your e-mail client. Report as Not Junk – If you click on this link, a copy of the message will be delivered to Microsoft for analysis. Quarantined emails are sent to you from quarantine@messaging.microsoft.com
Do I have to wait for the nightly Spam recap email?
If you are expecting an email that you suspect is being blocked by the spam filter, you can visit the Quarantine Web Portal at spam.mylmc.org and enter your email address to be redirected to the login page. You can use your LMC username and password to access currently quarantined emails.
How do I tune and manage my SPAM filter settings?
If important messages are consistently blocked by the SPAM filter, please submit a request via the Service Desk Portal with all pertinent details included. You can submit a ticket via the following link:
How do I access SPAM controls in Outlook?
If your SPAM controls are in need of adjustment, please submit a request via the Service Desk Portal with all pertinent details included. You can submit a ticket via the following link:
How do I report a SPAM issue?
If you experience an issue with the SPAM filter, or need additional training, please submit a request via the Service Desk Portal with all pertinent details included. You can submit a ticket via the following link:
What if I am being targeted by a Phishing scam?
If you believe you are being targeted by a phishing scam, do not click on any links within the email or reply to the email. With the email open, please click on the "Phish Alert" icon in your Outlook Ribbon to send the email to our IT Security Team.
What content cannot be sent via email?
- Personal Identifying Information (PII) such as Social Security numbers, credit card data, or other sensitive data
- Private Business, product advertisement, or political lobbying
- Copyright infringement
- Email that alters, dismantles, or disfigures messages so as to hide originator or disguise originator of the message
- Transmitting, or making accessible, offensive jokes, threats, or harassing material
- Broadcasting unsolicited messages (SPAM) or sending mass emails.
What if I clicked on a link in a SPAM email?
If you clicked on a link in a SPAM email, it is advised that you change your password immediately. In addition, it is advised that you contact the LMC Service desk at 269-927-8189 to report the issues and request a security scan on your PC.
You can also submit a ticket via the following link:
How do I learn more about SPAM and how to avoid it?
To learn more about Spam and how to avoid falling victim, you can access your KnowBe4 training courses via the link below.
Enter your LMC Email address and login with your username and password on the next screen
Helpdesk phone: 269-927-8189 email: ithelpdesk@lakemichigancollege.edu
Office Hours: Monday - Friday, 8 am - 5 pm