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Fill in your email address, twice, and complete the Captcha –
A new page will open asking for you to complete the registration with the Institution name, your name, office phone, Title, etc. You will be asked to create a username. Then click “Submit” button.
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Just below the top ribbon, are pre-populated links for quick access to areas on the main page – My Cases, My Institution’s Cases, and Followed Change Requests, Discussions/Follow and Places/Follow.
Click on Discussions/Follow, and you will go to the area of the main page with quick links to Community discussions you are following. If you don’t see any links, then click on “View All” to take you to the Discussion page.
Click on Places/Follow, and you will go to the area of the main page with quick links to Community places you are following, such as Banner Student. If you don’t see any links, then click on “View All” to take you to a list.
If you would like to join a Community, click on the wheel and then click “follow.”
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My Cases will list any open tickets/cases you have created. My Institution's Cases will list any open tickets/cases for LMC. Followed Change Requests will list any CRs that you have clicked on "Follow" within the Ellucian Community.
To open a new ticket/case - click on "Create a Case" button and fill out the form. If you don't see this button, then email actionline@ellucian.com to request this access.
On the right side of the page are Helpful Links, My Projects, My Product News, Ellucian News, and Contact Us.
My Projects will have links to any projects you are contracting with Ellucian Professional Services. The My Product News will have links to announcements related to products that LMC is currently licensed. The Contact Us section lists phone number or email address for contacting Ellucian Customer Support.
How to find a Banner Forum? These were previously called Places or Groups. Ellucian changed vendors for their Community on Dec. 7, 2020 and with this update the integration of Groups/Places (now called Forums) with the main page of the Ellucian Customer Support is disabled. You will need to re-activate membership in these groups, such as Banner General & Technical or Banner Student, by following these steps:
Click on "Resources" on the top ribbon bar, and then click "Community" -
The main page for the Ellucian Community will open, click on the plus sign 
next to Browse Forums -
Click on the "parent" tile group for the Forum(s) of interest -
Then click on "View All" under Sub Forums -
A pop-up window with a list of Sub Forums will appear, click on the link to the sub forum of interest -
Then, click on the "Subscribe" button on the right side of the page -
You are now subscribed to the Forum!
To change the notification settings for the forum, follow these steps -
- Click on Community on the right side of the page (next to your Name)
2. Click on Notifications and Subscriptions
The page will default to Forums and Notifications area, click on the check boxes to activate or inactivate the options listed. This same step can be done for any of the subscribed content (Topics, Blogs, Discussions, etc.).
If you want to opt-out of all notifications, then click on the "All Notifications" button to disable.
To logout of Ellucian Customer Support, click on your name to the far right, and then click “Logout.”
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