Adding a Shared Mailbox in Outlook
Before You Begin
Despite its name, a shared mailbox provides access to more than just email. Like any Exchange account, a shared mailbox grants access to email, calendar, and contacts.
To add a shared mailbox in Outlook, you must first be granted permission to access that shared mailbox. Your department might request a shared mailbox and designate a few employees to have access to it.
A shared mailbox allows you to work together with other staff members in shared environment. Changes made by one person are seen by others who have access to the shared mailbox. For example, if one person adds an event to the calendar for the shared mailbox, that event is accessible to the others. Likewise, if an email message was deleted from the Inbox by one person, it is deleted for the others as well.
To add a shared mailbox in Outlook, do the following:
Open Outlook.
Click File.
Click Info on the left.
Click the Account Settings button and select Account Settings.
Select your Microsoft Exchange account.
Click the Change button at the top of the window (Figure 1).
Figure 1:
Click More Settings.
Click the Advanced tab.
Click the Add button (Figure 2).
Figure 2:
Enter the name of the shared mailbox and click OK.
Click Apply and then click OK.
Click Next.
Click Finish.
Click Close.
Click Mail on the left. The shared mailbox appears on the left side of the screen. Expand the mailbox to view its contents.
You have now added the shared mailbox to Outlook.
Open the New Outlook application
With Outlook opened, hover your mouse over the Folder dropdown button (ex: username@lakemichigancollege.edu) and right-click it, then click Add shared folder or mailbox
Figure 1:
You will then need to enter the name or the email address of the person who has a shared folder.
Press Add once you have entered the name of the shared mailbox (See Figure 2). The shared folder will now be added to your folder panel.
Figure 2:
To add a shared mailbox in Outlook on a Mac, do the following:
Open the Outlook app on your Mac.
In the menu bar at the top of your screen, select File > Open > Shared Mailbox (Figure 1):
Figure 1:
In the Open Mailbox pane, type the mailbox you are searching for in the search field near the top. When the mailbox appears, select the mailbox and click Add (Figure 2):
Figure 2:
The shared mailbox will now appear in left sidebar of your Outlook for Mac application (Figure 3):
Figure 3: