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Lake Michigan College Technology Services is dedicated to providing technology solutions and outstanding support to our faculty, staff, and students by providing innovative, reliable, and secure technology services for all facets of the College, including teaching, learning, student life, and administration.
You can raise a LMC IT Service Desk request from the options provided.
Change Request
Normal, Standard or Emergency Change Request (IT USE ONLY)
Raise a change request that needs change board approvals.
Required fields are marked with an asterisk*
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File Shares, Banner, CRM, SharePoint, Cognos, etc.</p>","icon":10525,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"168","name":"Accessibility Request","descriptionHtml":"<p>This form is to be used to request accessibility accommodations.</p>","callToAction":"Accessibility Request","introHtml":"<p>Used for Accessibility Accommodations</p>","icon":12175,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12175","groups":[],"key":""},{"id":"42","name":"Audio-visual equipment request","descriptionHtml":"<p>Manage and respond to requests for audio visual equipment including standing order requests.</p>","callToAction":"Audio-visual equipment request","introHtml":"<p>Manage and respond to requests for audio visual equipment including standing order requests.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"93","name":"Banner 9 Testing Issue","descriptionHtml":"","callToAction":"Banner 9 Testing Issue","introHtml":"<p>Submit issues with Banner 9 testing</p>","icon":11502,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11502","groups":[],"key":""},{"id":"75","name":"Banner Access Authorization Request","descriptionHtml":"","callToAction":"Banner Access Authorization Request","introHtml":"<p>Request new user access rights or change user access rights for Banner</p>","icon":10516,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"106","name":"Banner Access Request","descriptionHtml":"","callToAction":"Banner Access Request","introHtml":"<p>Request new Banner access, update access, or disable/remove access</p>","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"22","name":"Computer relocation","descriptionHtml":"<p>Manage and respond to requests that a computer be moved to a different location.</p>","callToAction":"Computer relocation","introHtml":"<p>Manage and respond to requests that a computer be moved to a different location.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"23","name":"Computer removal","descriptionHtml":"<p>Manage and respond to requests to remove computers that are not in use, not functioning or no longer needed.</p>","callToAction":"Computer removal","introHtml":"<p>Manage and respond to requests to remove computers that are not in use, not functioning or no longer needed.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"95","name":"Data Report Request","descriptionHtml":"<p>Turn-around times, from request to finish, varies on the type and complexity of the request. Some requests can be handled within minutes and others may take days, weeks, or longer depending on what is being requested. If you do not hear back from IR within 24 hours of making your request please contact Dr. Dan Kmitta, Director of Institutional Research, by email: dkmitta@lakemichigancollege.edu or by phone 269 927 4558.</p>","callToAction":"Data Report Request","introHtml":"<p>Request a Data Report from Institutional Research</p>","icon":10535,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"8","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10510,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"99","name":"Employee details","descriptionHtml":"<p>Record key employee information for payroll processing and emergency contacts.</p>","callToAction":"Employee details","introHtml":"<p>Record key employee information for payroll processing and emergency contacts.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"100","name":"Employee Onboarding (HR USE ONLY)","descriptionHtml":"<p>Manage and respond to requests to set up systems access for new employees. Assess the new employee's IT system requirements and initiate appropriate IT support.</p>","callToAction":"Employee Onboarding (HR USE ONLY)","introHtml":"<p>Manage and respond to requests to set up systems access for new employees. Assess the new employee's IT system requirements and initiate appropriate IT support.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"102","name":"Employee Separation (HR USE ONLY)","descriptionHtml":"","callToAction":"Employee Separation (HR USE ONLY)","introHtml":"<p>Manage employee separations</p>","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"43","name":"Equipment disposal or relocation","descriptionHtml":"<p>Manage and respond to request for the removal and disposal, or relocation of equipment.</p>","callToAction":"Equipment disposal or relocation","introHtml":"<p>Manage and respond to request for the removal and disposal, or relocation of equipment.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"44","name":"Equipment request","descriptionHtml":"<p>Manage and respond to employee requests for equipment (such as mobile phones, tablets, vehicles, furnishings, etc.) needed for them do their job.</p>","callToAction":"Equipment request","introHtml":"<p>Manage and respond to employee requests for equipment (such as mobile phones, tablets, vehicles, furnishings, etc.) needed for them do their job.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"20","name":"File Share Request","descriptionHtml":"","callToAction":"File Share Request","introHtml":"<p>Request a new file share for your department.</p>","icon":10522,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"24","name":"Firewall change","descriptionHtml":"<p>Manage and respond to requests for changes to the firewall(s). Approve or deny the request and offer possible work-arounds.</p>","callToAction":"Firewall change","introHtml":"<p>Manage and respond to requests for changes to the firewall(s). Approve or deny the request and offer possible work-arounds.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? 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