Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Lake Michigan College Technology Services is dedicated to providing technology solutions and outstanding support to our faculty, staff, and students by providing innovative, reliable, and secure technology services for all facets of the College, including teaching, learning, student life, and administration.
You can raise a LMC IT Service Desk request from the options provided.
Common Requests
Project Request Form
Submit Projects for IT Governance Approval
Required fields are marked with an asterisk*
{"xsrfToken":"3092d15ea4e5e8aa4644979aa4e076bc2ecd0a8f_lout","branding":{"id":"1","key":"lisd","name":"LMC IT Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/18","theme":{"headerBGColor":"#e21b25","headerLinkColor":"#ffffff","headerLinkHoverColor":"#7d151a","headerLinkHoverBGColor":"#7d151a","headerBadgeColor":"#7d151a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1bd046cb-c57f-47ea-9f05-3a48326596c0/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMDZhNWEyNy0zMTg0LTQ5MmItODA0Mi02M2M3ODhiOTM2ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFiZDA0NmNiLWM1N2YtNDdlYS05ZjA1LTNhNDgzMjY1OTZjMCI6WyJyZWFkIl19LCJleHAiOjE3ODQ1NzYwNDcsIm5iZiI6MTc4NDU3NTQ0N30.a0CGzH-pnenMeTbENbvGAHRcgLlMpUgm_pU2Tzalqh8&client=e06a5a27-3184-492b-8042-63c788b936fd&mode=fit","logoId":"1bd046cb-c57f-47ea-9f05-3a48326596c0","isLogoAvailable":true,"helpCenterTitle":"Welcome to the LMC Service Center","sharedPortalName":"Service Center","userInitialAnnouncementHeader":"Welcome to the LMC Service Center","userInitialAnnouncementMessageWiki":"<p>Choose the appropriate service desk below to submit your request.</p>","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Welcome to the LMC Service Center","sharedPortalName":"Service Center","announcementHeader":"Welcome to the LMC Service Center","announcementMessage":"Choose the appropriate service desk below to submit your request.","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ccbf81c2-aa4d-49d4-8d69-dce07a1d45d5/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMDZhNWEyNy0zMTg0LTQ5MmItODA0Mi02M2M3ODhiOTM2ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNjYmY4MWMyLWFhNGQtNDlkNC04ZDY5LWRjZTA3YTFkNDVkNSI6WyJyZWFkIl19LCJleHAiOjE3ODQ1NzYwNDcsIm5iZiI6MTc4NDU3NTQ0N30.JoLobYVFzDDdYY3uARRQAn670msBqh8Uc7Z_ku8H-GI&client=e06a5a27-3184-492b-8042-63c788b936fd&height=300&mode=fit","bannerMediaApiFileId":"ccbf81c2-aa4d-49d4-8d69-dce07a1d45d5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"lisd","projectId":10001,"serviceDeskId":1,"name":"LMC IT Service Desk","description":"<p>Lake Michigan College Technology Services is dedicated to providing technology solutions and outstanding support to our faculty, staff, and students by providing innovative, reliable, and secure technology services for all facets of the College, including teaching, learning, student life, and administration.</p>\n<p>You can raise a LMC IT Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"130","name":"Banner Upgrades and Patches","descriptionHtml":"","callToAction":"Banner Upgrades and Patches","introHtml":"<p>Change Order for Banner Upgrades and Patches</p>","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[9],"key":""},{"id":"174","name":"CYBERSECURITY (IT) INCIDENT REPORT FORM","descriptionHtml":"<p>Use this form to report any cybersecurity issues, breaches, hacks, malware, or any other incidents involving a 3rd party.</p>","callToAction":"CYBERSECURITY (IT) INCIDENT REPORT FORM","introHtml":"<p>Use this form to report any cybersecurity issues, breaches, hacks, malware, or any other incidents involving a 3rd party.</p>","icon":12149,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12149","groups":[4],"key":""},{"id":"151","name":"Digital Resources & Content Purchasing Accessibility Review","descriptionHtml":"<p>A VPAT (Voluntary Product Accessibility Template) or accessibility statement should be provided by your vendor. The Web Accessibility Committee will review the statement and submit their recommendation to you within seven business days. An exception may be granted if no product that meets your business needs is available. Provide details about the reasons for your request below. For more information about accessibility, please visit <a href=\"https://www.w3.org/TR/WCAG21/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.w3.org/TR/WCAG21/</a></p>","callToAction":"Digital Resources & Content Purchasing Accessibility Review","introHtml":"","icon":12204,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12204","groups":[4,17,9,1],"key":""},{"id":"170","name":"Employee Directory Edit (HR USE ONLY)","descriptionHtml":"","callToAction":"Employee Directory Edit (HR USE ONLY)","introHtml":"<p>To be used for employee edits</p>","icon":12210,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12210","groups":[17],"key":""},{"id":"169","name":"Employee Onboarding/Separation (HR USE ONLY)","descriptionHtml":"<p>To ensure proper completion, please fill out all required fields and include all pertinent information.</p>","callToAction":"Employee Onboarding/Separation (HR USE ONLY)","introHtml":"<p>Ticket to be used by HR Only. This ticket allows proper documentation of new employees, employee changes, and separations</p>","icon":12159,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12159","groups":[17],"key":""},{"id":"160","name":"Enterprise Systems Data Change Request (CR) Form","descriptionHtml":"","callToAction":"Enterprise Systems Data Change Request (CR) Form","introHtml":"","icon":12163,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12163","groups":[17],"key":""},{"id":"57","name":"Firewall Change Request","descriptionHtml":"","callToAction":"Firewall Change Request","introHtml":"<p>Request a rule change for a LMC firewall.</p>","icon":10534,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[9],"key":""},{"id":"373","name":"Grant Laptops","descriptionHtml":"<p>Please provide any details that will help expedite this request. Additionally, include the student first and last name, their Student ID, phone number, and their email. IT will reach out to the student to schedule a pick up.</p>","callToAction":"Grant Laptops","introHtml":"<p>Free Laptops for Veterans and Foster Youth</p>","icon":11503,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11503","groups":[17],"key":""},{"id":"46","name":"Incident Report","descriptionHtml":"<p>Document instances of a data breach including a description of the breach and actions taken towards remedy and restitution. There may be a legal obligation to report breaches to external agencies.</p>","callToAction":"Incident Report","introHtml":"<p>Use this form to report a computer security incident. This form can be used to report actual and/or suspected incidents that affect LMC computers, networks, websites, servers or services.</p>","icon":10539,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[4],"key":""},{"id":"135","name":"Inventory Updates","descriptionHtml":"","callToAction":"Inventory Updates","introHtml":"<p>Use this form to report inventory moves/updates</p>","icon":12130,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12130","groups":[9],"key":""},{"id":"69","name":"LMC IT Service Request","descriptionHtml":"","callToAction":"LMC IT Service Request","introHtml":"<p>Enter a service Request or report an issue</p>","icon":10524,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[1],"key":""},{"id":"105","name":"Network Trouble Report","descriptionHtml":"","callToAction":"Network Trouble Report","introHtml":"<p>Report network related issues (Wired or Wireless)</p>","icon":10528,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[4],"key":""},{"id":"56","name":"Normal, Standard or Emergency Change Request (IT USE ONLY)","descriptionHtml":"","callToAction":"Normal, Standard or Emergency Change Request (IT USE ONLY)","introHtml":"<p>Raise a change request that needs change board approvals.</p>","icon":10536,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[9],"key":""},{"id":"103","name":"Phone Moves - E911","descriptionHtml":"<p>Please fill out one form for each phone move.</p>","callToAction":"Phone Moves - E911","introHtml":"<p>Report all new phone additions, phone moves, and phone decommissions</p>","icon":11700,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11700","groups":[4],"key":""},{"id":"97","name":"Project Request Form","descriptionHtml":"","callToAction":"Project Request Form","introHtml":"<p>Submit Projects for IT Governance Approval</p>","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[1],"key":""},{"id":"59","name":"Server Add/Remove Request","descriptionHtml":"","callToAction":"Server Add/Remove Request","introHtml":"<p>Request to add or remove a server.</p>","icon":10530,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[9],"key":""},{"id":"92","name":"Student Laptop Loaner Request","descriptionHtml":"","callToAction":"Student Laptop Loaner Request","introHtml":"<p>Request access to a loaner laptop</p>","icon":11503,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11503","groups":[1],"key":""},{"id":"74","name":"System Access Request","descriptionHtml":"","callToAction":"System Access Request","introHtml":"<p>Request access change to LMC services. (Banner, Share Drives, TargetX, Etc.)</p>","icon":10531,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[1],"key":""},{"id":"19","name":" Access Request","descriptionHtml":"","callToAction":" Access Request","introHtml":"<p>Request access to a service. File Shares, Banner, CRM, SharePoint, Cognos, etc.</p>","icon":10525,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"168","name":"Accessibility Request","descriptionHtml":"<p>This form is to be used to request accessibility accommodations.</p>","callToAction":"Accessibility Request","introHtml":"<p>Used for Accessibility Accommodations</p>","icon":12175,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12175","groups":[],"key":""},{"id":"42","name":"Audio-visual equipment request","descriptionHtml":"<p>Manage and respond to requests for audio visual equipment including standing order requests.</p>","callToAction":"Audio-visual equipment request","introHtml":"<p>Manage and respond to requests for audio visual equipment including standing order requests.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"93","name":"Banner 9 Testing Issue","descriptionHtml":"","callToAction":"Banner 9 Testing Issue","introHtml":"<p>Submit issues with Banner 9 testing</p>","icon":11502,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11502","groups":[],"key":""},{"id":"75","name":"Banner Access Authorization Request","descriptionHtml":"","callToAction":"Banner Access Authorization Request","introHtml":"<p>Request new user access rights or change user access rights for Banner</p>","icon":10516,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"106","name":"Banner Access Request","descriptionHtml":"","callToAction":"Banner Access Request","introHtml":"<p>Request new Banner access, update access, or disable/remove access</p>","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"22","name":"Computer relocation","descriptionHtml":"<p>Manage and respond to requests that a computer be moved to a different location.</p>","callToAction":"Computer relocation","introHtml":"<p>Manage and respond to requests that a computer be moved to a different location.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"23","name":"Computer removal","descriptionHtml":"<p>Manage and respond to requests to remove computers that are not in use, not functioning or no longer needed.</p>","callToAction":"Computer removal","introHtml":"<p>Manage and respond to requests to remove computers that are not in use, not functioning or no longer needed.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"95","name":"Data Report Request","descriptionHtml":"<p>Turn-around times, from request to finish, varies on the type and complexity of the request. Some requests can be handled within minutes and others may take days, weeks, or longer depending on what is being requested. If you do not hear back from IR within 24 hours of making your request please contact Dr. Dan Kmitta, Director of Institutional Research, by email: dkmitta@lakemichigancollege.edu or by phone 269 927 4558.</p>","callToAction":"Data Report Request","introHtml":"<p>Request a Data Report from Institutional Research</p>","icon":10535,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"8","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10510,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"99","name":"Employee details","descriptionHtml":"<p>Record key employee information for payroll processing and emergency contacts.</p>","callToAction":"Employee details","introHtml":"<p>Record key employee information for payroll processing and emergency contacts.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"100","name":"Employee Onboarding (HR USE ONLY)","descriptionHtml":"<p>Manage and respond to requests to set up systems access for new employees. Assess the new employee's IT system requirements and initiate appropriate IT support.</p>","callToAction":"Employee Onboarding (HR USE ONLY)","introHtml":"<p>Manage and respond to requests to set up systems access for new employees. Assess the new employee's IT system requirements and initiate appropriate IT support.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"102","name":"Employee Separation (HR USE ONLY)","descriptionHtml":"","callToAction":"Employee Separation (HR USE ONLY)","introHtml":"<p>Manage employee separations</p>","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"43","name":"Equipment disposal or relocation","descriptionHtml":"<p>Manage and respond to request for the removal and disposal, or relocation of equipment.</p>","callToAction":"Equipment disposal or relocation","introHtml":"<p>Manage and respond to request for the removal and disposal, or relocation of equipment.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"44","name":"Equipment request","descriptionHtml":"<p>Manage and respond to employee requests for equipment (such as mobile phones, tablets, vehicles, furnishings, etc.) needed for them do their job.</p>","callToAction":"Equipment request","introHtml":"<p>Manage and respond to employee requests for equipment (such as mobile phones, tablets, vehicles, furnishings, etc.) needed for them do their job.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"20","name":"File Share Request","descriptionHtml":"","callToAction":"File Share Request","introHtml":"<p>Request a new file share for your department.</p>","icon":10522,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"24","name":"Firewall change","descriptionHtml":"<p>Manage and respond to requests for changes to the firewall(s). Approve or deny the request and offer possible work-arounds.</p>","callToAction":"Firewall change","introHtml":"<p>Manage and respond to requests for changes to the firewall(s). Approve or deny the request and offer possible work-arounds.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10520,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10528,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"70","name":"Hardware Request","descriptionHtml":"","callToAction":"Hardware Request","introHtml":"<p>Request new hardware (computer, laptop, tablet, monitor, scanner, phone, printer etc. )</p>","icon":10510,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"25","name":"IT support","descriptionHtml":"<p>Manage and respond to requests for IT help desk support.</p>","callToAction":"IT support","introHtml":"<p>Manage and respond to requests for IT help desk support.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"126","name":"Marketing Demo (Do NOT USE)","descriptionHtml":"","callToAction":"Marketing Demo (Do NOT USE)","introHtml":"<p>Demo for marketing</p>","icon":12145,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12145","groups":[],"key":""},{"id":"98","name":"Navigate Support","descriptionHtml":"<p>Report issues regarding Navigate</p>","callToAction":"Navigate Support","introHtml":"<p>Report issues regarding Navigate</p>","icon":11300,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11300","groups":[],"key":""},{"id":"26","name":"New computer set up","descriptionHtml":"<p>Manage and respond to requests to have new computers installed and/or configured.</p>","callToAction":"New computer set up","introHtml":"<p>Manage and respond to requests to have new computers installed and/or configured.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"27","name":"New hardware","descriptionHtml":"<p>Manage and respond to requests for new IT hardware such as desktop or laptop computers, etc.</p>","callToAction":"New hardware","introHtml":"<p>Manage and respond to requests for new IT hardware such as desktop or laptop computers, etc.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"13","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10518,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"28","name":"New printer installation","descriptionHtml":"<p>Manage and respond to request for the installation and configuration of new printers.</p>","callToAction":"New printer installation","introHtml":"<p>Manage and respond to request for the installation and configuration of new printers.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"159","name":"Password Issues","descriptionHtml":"","callToAction":"Password Issues","introHtml":"","icon":12166,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12166","groups":[],"key":""},{"id":"132","name":"Password Related Issues","descriptionHtml":"","callToAction":"Password Related Issues","introHtml":"<p>Use this form for password related issues</p>","icon":12216,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12216","groups":[],"key":""},{"id":"30","name":"Presentation support","descriptionHtml":"<p>Manage and respond to requests for support with IT and audio/visual presentations.</p>","callToAction":"Presentation support","introHtml":"<p>Manage and respond to requests for support with IT and audio/visual presentations.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"96","name":"Project initiation","descriptionHtml":"<p>Completed a project initiation document to define the parameters of the proposed project including the person(s) responsible, the objectives, deliverables and criteria for measuring the success of the project.</p>","callToAction":"Project initiation","introHtml":"<p>Completed a project initiation document to define the parameters of the proposed project including the person(s) responsible, the objectives, deliverables and criteria for measuring the success of the project.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"45","name":"Project initiation","descriptionHtml":"<p>Completed a project initiation document to define the parameters of the proposed project including the person(s) responsible, the objectives, deliverables and criteria for measuring the success of the project.</p>","callToAction":"Project initiation","introHtml":"<p>Completed a project initiation document to define the parameters of the proposed project including the person(s) responsible, the objectives, deliverables and criteria for measuring the success of the project.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"17","name":"Projector or Television Support","descriptionHtml":"","callToAction":"Projector or Television Support","introHtml":"<p>Need help with a Projector, Television or Smartboard</p>","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"14","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10538,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"12","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"<p>If you'd like to request a desk phone, get one here.</p>","icon":10526,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10500,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[],"key":""},{"id":"11","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10519,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"10","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10537,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"31","name":"Server change or upgrade","descriptionHtml":"<p>Manage and respond to requests to change or upgrade a server. Tracks requests and manages the change over.</p>","callToAction":"Server change or upgrade","introHtml":"<p>Manage and respond to requests to change or upgrade a server. Tracks requests and manages the change over.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"9","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10521,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"4","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10534,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"32","name":"Shared drive access","descriptionHtml":"<p>Manage and respond to requests for access to a shared folder or to have selected files moved to the newly created shared folder.</p>","callToAction":"Shared drive access","introHtml":"<p>Manage and respond to requests for access to a shared folder or to have selected files moved to the newly created shared folder.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"68","name":"Shared drive access","descriptionHtml":"<p>Manage and respond to requests for access to a shared folder or to have selected files moved to the newly created shared folder.</p>","callToAction":"Shared drive access","introHtml":"<p>Manage and respond to requests for access to a shared folder or to have selected files moved to the newly created shared folder.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"73","name":"Software Purchase Request","descriptionHtml":"","callToAction":"Software Purchase Request","introHtml":"<p>Request for software not currently offered by the service desk.</p>","icon":10520,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"72","name":"Software Request","descriptionHtml":"","callToAction":"Software Request","introHtml":"<p>Request for software offered currently by service desk.</p>","icon":10529,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"33","name":"Software system access","descriptionHtml":"<p>Manage and respond to requests for access to the organization's software systems such as SAP, Finance One, etc.</p>","callToAction":"Software system access","introHtml":"<p>Manage and respond to requests for access to the organization's software systems such as SAP, Finance One, etc.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"34","name":"System issue","descriptionHtml":"<p>Manage and respond to reports of system issues.</p>","callToAction":"System issue","introHtml":"<p>Manage and respond to reports of system issues.</p>","icon":10520,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"164","name":"TargetX Access/Change Request","descriptionHtml":"<p>Use this form for Internal TargetX requests</p>","callToAction":"TargetX Access/Change Request","introHtml":"<p>Request new TargetX/Salesforce access, update access, or disable/remove access and Request changes to TargetX fields, automation, external sites, or Axiom/Banner integration</p>","icon":12210,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12210","groups":[],"key":""},{"id":"18","name":"Technology Move Request","descriptionHtml":"","callToAction":"Technology Move Request","introHtml":"<p>Request a move of computer, printer, phone or all office technology to a new location or office</p>","icon":10514,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"35","name":"Telephone equipment","descriptionHtml":"<p>Manage and respond to requests for ordering and/or installing new phone equipment such as phone lines, headsets, handsets and smartphones.</p>","callToAction":"Telephone equipment","introHtml":"<p>Manage and respond to requests for ordering and/or installing new phone equipment such as phone lines, headsets, handsets and smartphones.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"36","name":"Telephone line redirection","descriptionHtml":"<p>Manage and respond to requests for the redirection of an existing phone line (employee relocation).</p>","callToAction":"Telephone line redirection","introHtml":"<p>Manage and respond to requests for the redirection of an existing phone line (employee relocation).</p>","icon":10521,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"133","name":"test","descriptionHtml":"","callToAction":"test","introHtml":"<p>test</p>","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"161","name":"Test - Mendel Form","descriptionHtml":"","callToAction":"Test - Mendel Form","introHtml":"","icon":12185,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12185","groups":[],"key":""},{"id":"16","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade JIRA.</p>","icon":10523,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"37","name":"User account change","descriptionHtml":"<p>Manage and respond to requests for creating, updating or disabling user accounts. Collect needed details including account specific requirements.</p>","callToAction":"User account change","introHtml":"<p>Manage and respond to requests for creating, updating or disabling user accounts. Collect needed details including account specific requirements.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"38","name":"User account issue","descriptionHtml":"<p>Manage and respond to requests to fix user account issues.</p>","callToAction":"User account issue","introHtml":"<p>Manage and respond to requests to fix user account issues.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"39","name":"Video conference","descriptionHtml":"<p>Manage and respond to requests for IT support for conducting a video conference.</p>","callToAction":"Video conference","introHtml":"<p>Manage and respond to requests for IT support for conducting a video conference.</p>","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"40","name":"Voicemail box","descriptionHtml":"<p>Manage and respond to request for the creation of a new voicemail box.</p>","callToAction":"Voicemail box","introHtml":"<p>Manage and respond to request for the creation of a new voicemail box.</p>","icon":10533,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""},{"id":"104","name":"VPN Remote Access Request","descriptionHtml":"","callToAction":"VPN Remote Access Request","introHtml":"<p>Request for VPN remote access</p>","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"157","name":"VPN/Remote Desktop Access Request","descriptionHtml":"","callToAction":"VPN/Remote Desktop Access Request","introHtml":"","icon":12163,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12163","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"},{"id":4,"name":"Servers and Infrastructure"},{"id":9,"name":"Change Request"},{"id":17,"name":"Other"}],"orderMapping":{"4":[174,46,103,105,151],"17":[169,170,160,151,373],"9":[135,56,59,57,130,151],"1":[69,74,92,97,151]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a6f88310-85a6-32fd-84cc-4f0523298c12","appLinkName":"System Confluence","appLinkUrl":"https://lakemichigan.atlassian.net/wiki","spaceKey":"KB","spaceName":"IT Service Desk Knowledge Base","spaceUrl":"https://lakemichigan.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"LISD","serviceDeskId":1,"kbLinkDomainURLs":["https://lakemichigan.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMDZhNWEyNy0zMTg0LTQ5MmItODA0Mi02M2M3ODhiOTM2ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNzY0NTY1NzI3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODQ1NzY2NDcsIm5iZiI6MTc4NDU3NTQ0NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.ckhWCpmsNNkJIon1UZtDFaXnlNKyc1FvFPzfzSul4V8","targetCollection":"upload-user-collection-764565727","endpointUrl":"https://api.media.atlassian.com","clientId":"e06a5a27-3184-492b-8042-63c788b936fd","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":97,"projectId":10001,"issueType":{"id":"10002","name":"Task"},"form":{"name":"Project Request Form","descriptionHtml":"","callToAction":"Project Request Form","intro":"<p>Submit Projects for IT Governance Approval</p>","instructions":"","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Brief Title of Issue","descriptionHtml":"<p>Brief Title of Issue</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/97","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/97","calendarParams":{"firstDay":0,"date":"2026-07-20T15:24:07-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a6f88310-85a6-32fd-84cc-4f0523298c12","appLinkName":"System Confluence","appLinkUrl":"https://lakemichigan.atlassian.net/wiki","spaceKey":"KB","spaceName":"IT Service Desk Knowledge Base","spaceUrl":"https://lakemichigan.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"LISD","serviceDeskId":1,"kbLinkDomainURLs":["https://lakemichigan.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMDZhNWEyNy0zMTg0LTQ5MmItODA0Mi02M2M3ODhiOTM2ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNzY0NTY1NzI3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODQ1NzY2NDcsIm5iZiI6MTc4NDU3NTQ0NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.ckhWCpmsNNkJIon1UZtDFaXnlNKyc1FvFPzfzSul4V8","targetCollection":"upload-user-collection-764565727","endpointUrl":"https://api.media.atlassian.com","clientId":"e06a5a27-3184-492b-8042-63c788b936fd","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":74,"updated":"2024-09-12T13:19:45.351584537Z","publish":{"jira":{"newIssueRequestTypeIds":[97],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[97],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":74,"name":"IT Governance Project Request Form","submit":{"lock":false,"pdf":true},"templateFormUuid":"b0348bca-cf14-4bd7-b5bf-4459466df504"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"bc0dfee4-b341-4848-85c9-f82735c78c59"},"content":[{"type":"text","text":"Lake Michigan College’s (the College) Information Technologies (IT) governance structure is intended to ensure technology efforts are strategically aligned, supported by resources, and meeting the needs of stakeholders. The governance structure operates through committees and processes to collaboratively prioritize projects and initiatives so resources are deployed purposefully to support users and the College’s strategic priorities."}]},{"type":"paragraph","attrs":{"localId":"758f264e-c045-431d-8790-358285d0f764"},"content":[{"type":"text","text":"Specifically, the IT governance structure is responsible for: "}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"683174de-faf1-4821-9d7c-0b4c751cae15"},"content":[{"type":"text","text":"Creating a timely, objective, and consistent framework for evaluation and prioritization of technology projects and initiatives."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"77ecbf8e-0e54-47c3-9718-faca41376b67"},"content":[{"type":"text","text":"Identifying and assessing the impact of proposed projects on IT infrastructure, funding, and human resources to allow limitations to be accepted or addressed with supplemental resources. "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"48750dc3-81bd-4a31-bdb1-c1030b19458d"},"content":[{"type":"text","text":"Ensuring that proposed projects meet security standards, including identifying data sources to maintain data integrity."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e5058cbf-a1a1-4f86-a4c5-61aef2fade2e"},"content":[{"type":"text","text":"Making recommendations to Cabinet of priorities."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"2b1795f7-838d-4f86-92bc-0bc94412c672"},"content":[{"type":"text","text":"Providing transparency around project proposals, evaluation, resources, priorities, and progress for approved projects."}]}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"7b90b372-4bfa-4fe9-bd0f-b24a88a687f7"},"content":[{"type":"text","text":"New projects require IT Governance review and final Cabinet approval before"},{"type":"hardBreak"},{"type":"text","text":"planning may begin. Once approved, a team will be assigned to the project and a"},{"type":"hardBreak"},{"type":"text","text":"requirements meeting will be scheduled. Within the requirements meeting, the"},{"type":"hardBreak"},{"type":"text","text":"project requester will outline each requirement that is needed for the successful"},{"type":"hardBreak"},{"type":"text","text":"completion of the project. The information will be reviewed, and a proposed project"},{"type":"hardBreak"},{"type":"text","text":"timeline will be provided; changes beyond the agreed upon requirements will"},{"type":"hardBreak"},{"type":"text","text":"impact the project timeline."},{"type":"hardBreak"},{"type":"hardBreak"}]}]},{"type":"heading","attrs":{"level":2,"localId":"26f41db2-9259-405c-9875-63964db4cfe8"},"content":[{"type":"text","text":"Project Sponsor"}]},{"type":"paragraph","attrs":{"localId":"23704be7-a4a8-4043-9a6d-6e9af6da8f76"},"content":[{"type":"text","text":"The project sponsor is the individual responsible for managing the project, providing updates, and the overall primary contact for the implementation."}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"f05638b6-b1c9-4871-9694-fbefeffd7d71"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"d84199fd-ad60-4fad-9434-52a7070ab042"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"7c3fa61d-bca0-4056-b057-837fff2c0f50"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"7d471582-2c96-4fe2-8ecc-3d0df92b13da"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"2abb674d-f885-4725-8853-4bdfb270dbae"}},{"type":"heading","attrs":{"level":2,"localId":"2027d4a1-496e-47e8-ae7c-0e4229494b92"},"content":[{"type":"text","text":"Project Details"}]},{"type":"paragraph","attrs":{"localId":"2b59771b-28e9-4f61-b913-561c389ff36e"},"content":[{"type":"text","text":"The project details provide the necessary information needed for the IT Governance Steering Committee to review the project, understand the impact on the College, and ask necessary questions."}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"d43f69a3-c131-4aa8-b0a9-61805e4941b6"},"content":[{"type":"text","text":"Please upload all supporting documentation to this request, including Statement of Work (SOW), Quotes, Project timelines, and other supporting documentation."}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"e4eb69b3-1832-4990-b4e6-f4fc0f4ce603"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"4f8d079b-8796-4ba7-b4f2-cf24565c808e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"5a15c784-8545-457c-97bb-bd627bfdb780"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"11b13de5-78c2-48f9-92bd-79a2aed4bdf1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"3ddbf6ab-1ce0-4321-a086-aec770c3384a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"4feea5e9-aa24-4050-8533-d776927861c2"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"ee226368-99a7-4801-b438-815828f7c40c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"6a72b89a-4ed0-428c-ac03-a0e1227d7b3e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"3a807fdc-37a6-4a8a-9d27-232d01435d70"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"a03fa9cf-51ee-4f82-9ba0-d1206759df53"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"48bc2612-f6a3-4530-b1ef-c79fa8eeae8c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"8d10414e-7aec-4498-9924-b0b6a68f9028"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"67a3dec1-25e2-4fca-8b68-f991d3286efd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"57df40c7-bab4-4520-9f30-6579a52b4178"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"ff83f55d-0ad2-4860-ba8e-8d83a5178892"}},{"type":"heading","attrs":{"level":2,"localId":"f4025eb0-4e65-4c79-a24f-764a385ade46"},"content":[{"type":"text","text":"Project Scope"}]},{"type":"paragraph","attrs":{"localId":"084748a5-4b8e-4fab-82e3-f7c12b2f2eae"},"content":[{"type":"text","text":"A scope includes goals, objectives, deliverables, a task plan, costs and deadlines of a project"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"7bc4ab31-8477-454f-973f-7c2ef81f203a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"fecafef3-c31b-4d30-b1b3-72ccbe07f309"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"bb6e6765-aea3-455b-ae15-20a99b43853e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"38021d22-984a-403e-915c-c653762a498d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"1a6f8a6b-2c94-4bbc-ab8c-eb046c0b9569"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"582f7322-5c19-4422-a71e-dba6090fc356"}},{"type":"heading","attrs":{"level":2,"localId":"fcf728ae-9fed-4b3f-9571-1333a34e5122"},"content":[{"type":"text","text":"Project timeline"}]},{"type":"paragraph","attrs":{"localId":"d50e4279-778e-4d39-9f2b-f974ee916404"},"content":[{"type":"text","text":"A project management timeline is a detailed schedule for your project. It spells out all of the tasks involved and a deadline for each so that your entire team can see when individual steps will take place and when the whole project will be wrapped up. At this point, your conversations with the vendor should lead to a fairly detailed project timeline. However, be advised that the start date may depend on this project’s alignment with other projects."}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"a0b8195f-4639-49c9-bc2e-30e587a22f29"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"08efed2d-7585-42ee-8db8-77091eaa6ae4"}}]}]},{"type":"paragraph","attrs":{"localId":"d4bf609e-963a-4161-b054-92bcc7a7e57d"},"content":[{"type":"text","text":"Lake Michigan College’s (the College) Information Technologies (IT) governance"},{"type":"hardBreak"},{"type":"text","text":"structure is intended to ensure technology efforts are strategically aligned,"},{"type":"hardBreak"},{"type":"text","text":"supported by resources, and meet the needs of stakeholders. The committee will:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"c1dba285-51ba-48b2-8349-fffdcd07d8a0"},"content":[{"type":"text","text":"Review all requests for new applications or software and make"},{"type":"hardBreak"},{"type":"text","text":"recommendations about whether to approve the requests."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"34684e1f-9dad-43a8-95db-509aef780870"},"content":[{"type":"text","text":"Create a timely, objective, and consistent framework for evaluation and"},{"type":"hardBreak"},{"type":"text","text":"prioritization of technology projects and initiatives."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"2da0e0cb-2d5a-47b3-9201-10fd3376d045"},"content":[{"type":"text","text":"Identify and assess the impact of proposed projects on IT infrastructure,"},{"type":"hardBreak"},{"type":"text","text":"funding, and human resources to allow limitations to be accepted or"},{"type":"hardBreak"},{"type":"text","text":"addressed with supplemental resources."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"3dec58cf-adbd-4bca-9386-0383458ab733"},"content":[{"type":"text","text":"Provide transparency around project proposals, evaluation, resources,"},{"type":"hardBreak"},{"type":"text","text":"priorities, and progress for approved projects."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"11509d7d-96df-460e-ad6e-798119938e10"},"content":[{"type":"text","text":"Establish relative priorities for the timing of implementations of software"},{"type":"hardBreak"},{"type":"text","text":"purchases, version upgrades, and other projects."}]}]}]},{"type":"heading","attrs":{"level":2,"localId":"99d1c8b2-0a59-4fd8-b5dc-d57247a632ba"},"content":[{"type":"text","text":"IT Governance Meetings"}]},{"type":"paragraph","attrs":{"localId":"d0e4e984-4a09-4c77-998f-9bc3f2bbaafe"},"content":[{"type":"text","text":"The IT Governance committee will meet at least bi-annually between January and"},{"type":"hardBreak"},{"type":"text","text":"March to discuss current and proposed IT projects. Before the end of the first"},{"type":"hardBreak"},{"type":"text","text":"quarter of the calendar year (January through March) the IT Governance committee"},{"type":"hardBreak"},{"type":"text","text":"will review, prioritize, and recommend to the Cabinet major IT projects for the"},{"type":"hardBreak"},{"type":"text","text":"upcoming fiscal year. As unknown or unplanned IT efforts that may have an impact"},{"type":"hardBreak"},{"type":"text","text":"on the College arise, additional recommendations may be considered."},{"type":"hardBreak"},{"type":"text","text":"The schedule is as follows:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"70742690-b3f3-4376-b85d-b51f0b422cab"},"content":[{"type":"text","text":"October through December","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"6d3edc51-4412-4a1b-b761-56cad1206bb3"},"content":[{"type":"text","text":"Project submission window is open. All new projects are accepted for review"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"51653ec5-0cb7-4979-a396-2061dd69af20"},"content":[{"type":"text","text":"All submitted projects will be made available for the IT Governance team to"},{"type":"hardBreak"},{"type":"text","text":"review prior to the official IT Governance review period in the first quarter of"},{"type":"hardBreak"},{"type":"text","text":"the calendar year"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e8258ea8-b584-4efa-9af2-9585a7b53e79"},"content":[{"type":"text","text":"Projects that are considered standard updates/projects will be noted as such"},{"type":"hardBreak"},{"type":"text","text":"and assigned to a project team for further review and planning"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"4633fe5c-3838-46fb-a70b-bc3d0cf83fa5"},"content":[{"type":"text","text":"Non-standard updates/projects will remain open for review until the IT"},{"type":"hardBreak"},{"type":"text","text":"Lake Michigan College Procedure"},{"type":"hardBreak"},{"type":"text","text":"Governance committee meets and makes a final recommendation"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"b4ea524e-6a65-44fb-851f-2ef22c432b8d"},"content":[{"type":"text","text":"January through March (Two Meetings)","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"977f5a21-b4aa-4de7-991c-f65fc4b38e4f"},"content":[{"type":"text","text":"IT Governance Committee reviews the submitted projects and asks follow-up"},{"type":"hardBreak"},{"type":"text","text":"questions as needed. (Meeting One)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5a620730-c5e3-4b31-b9e9-32805a7ce305"},"content":[{"type":"text","text":"Final recommendations and prioritizations are provided to Cabinet for final"},{"type":"hardBreak"},{"type":"text","text":"review and approvals (Meeting Two)"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"a7afbb68-2e8c-454b-9b32-f55ec3a841c2"},"content":[{"type":"text","text":"April through June","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"700c09e5-e418-4c76-9918-85d4bcde6452"},"content":[{"type":"text","text":"Budgetary reviews and decisions are made by Cabinet and final"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"b5bef74a-2aa7-417b-bfc5-4ea50044af7d"},"content":[{"type":"text","text":"Final decisions are communicated regarding which projects will move"},{"type":"hardBreak"},{"type":"text","text":"forward and which projects will be declined."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"f8c9f6f5-74ad-479b-abf2-c32bc9fc9698"},"content":[{"type":"text","text":"Cabinet’s final prioritized recommendations are communicated"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"99b475b8-312f-4af5-bd72-daf97fb5266a"},"content":[{"type":"text","text":"July through September","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e03fc60c-9a57-435e-8b0b-2d9945932c36"},"content":[{"type":"text","text":"Approved projects are reviewed and project teams are assigned"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5f499527-d047-4859-861f-1ee6c2ae5e0b"},"content":[{"type":"text","text":"An estimated timeline of completion is made available."}]}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"cd1edf37-5d7a-4bf7-ab98-e064c683c28d"}}]}],"conditions":{"14":{"i":{"co":{"cIds":{"12":["1","3"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"Replacement of software","conditions":["14"]},"2":{"name":"Project Questions","conditions":[]}},"questions":{"34":{"type":"cs","label":"Is this an upgrade to existing software","description":"Upgrade would equate to same software, ne version","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"12":{"type":"cs","label":"Does this replace current software?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false},{"id":"3","label":"Partially","other":false}],"questionKey":""},"8":{"type":"tl","label":"Project Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"tl","label":"Project Sponsor Department","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"33":{"type":"cs","label":"Acceptance of IT Governance Process","description":"By clicking \"I understand\", I am verifying that I have read and understand the IT Governance Policy and Procedure. Once the IT Governance Steering Committee provides a recommendation to the President's Cabinet, the Cabinet will make a final decision at some point between April and June. If the project is approved by Cabinet, a team will be created to plan out the project to begin between July and September","validation":{"rq":true},"choices":[{"id":"1","label":"I Understand","other":false}],"questionKey":""},"22":{"type":"rt","label":"Project benefits","description":"Project benefits are referred to as “the measurable improvement deriving from a result perceived as an advantage by one or more stakeholders, which contributes to the achievement of one or more organizational objectives”.","validation":{"rq":false},"choices":[],"questionKey":""},"26":{"type":"rt","label":"What is NOT part of this project","description":"Detail any known elements that are not included in the project scope. Example, the program could have the ability to integrate with email/calendars, but that is not part of the statement of work so it would not be included in the initial project. This helps to reduce the impact of Scope Creep","validation":{"rq":false},"choices":[],"questionKey":""},"13":{"type":"tl","label":"Implementation Cost","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"21":{"type":"rt","label":"How does the project align with the College's Mission and Strategic Plan?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"32":{"type":"da","label":"Target Completion Date","description":"This is only an estimate and may be dependent on many factors","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"tl","label":"Project Sponsor Job Title","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"31":{"type":"da","label":"Target Start Date","description":"This is only an estimate and may be dependent on many factors","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"tl","label":"Project Sponsor Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"18":{"type":"tl","label":"If partial pieces remain, what is the cost savings for removing the pieces?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"29":{"type":"rt","label":"Key assumptions","description":"The most common project assumptions typically involve factors such as employee productivity, skill levels of team members, adherence to timelines, availability of resources, and anticipated costs. While often considered basic, these assumptions can significantly impact a project. Please note your key assumptions below.","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Project Sponsor Phone Number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"28":{"type":"rt","label":"Project Constraints","description":"With any project, there are limitations and risks that need to be addressed to ensure success. The three primary constraints that project managers should be familiar with are time, scope, and cost. These are frequently referred to as the triple constraints or the project management triangle. Please note any known constraints that could impact the success of the project","validation":{"rq":false},"choices":[],"questionKey":""},"19":{"type":"rt","label":"If partial pieces remain, what is being removed and what stays?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"23":{"type":"rt","label":"Project objectives","description":"Project objectives are goals, plain and simple. These are the business objectives that you want the project to accomplish. Within project management, it is of the utmost importance that a project's objectives are stated clearly, as these will impact every decision in the project lifecycle.","validation":{"rq":false},"choices":[],"questionKey":""},"11":{"type":"tl","label":"1st year cost","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"9":{"type":"tl","label":"Total Allocated Project Budget","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"24":{"type":"rt","label":"Project Deliverables","description":"Deliverables can be tangible or intangible in nature. For example, in a project focusing on upgrading a firm's technology, a deliverable may refer to the acquisition of a dozen new computers","validation":{"rq":false},"choices":[],"questionKey":""},"16":{"type":"tl","label":"What is this replacing?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"17":{"type":"tl","label":"What is the annual cost of the existing product?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"25":{"type":"rt","label":"Project Scope Statement","description":"A project scope statement is simply a written document of your project scope. Depending on the complexity of your project, your scope statement could be a section of your project plan, or it could be its own stand-alone document. Additionally, if you’re working with an external team or agency, you may turn your project scope statement into a statement of work (SOW) to cement the agreement between you and your vendor.","validation":{"rq":false},"choices":[],"questionKey":""},"20":{"type":"rt","label":"Describe in detail: Project background or rationale","description":"Describe all pertinent details of the project/Why is this project needed at the College?","validation":{"rq":false},"choices":[],"questionKey":""},"27":{"type":"rt","label":"Success criteria","description":"List of milestones that are required as part of the project to measure success","validation":{"rq":false},"choices":[],"questionKey":""},"30":{"type":"rt","label":"Project Dependencies","description":"Dependencies are tasks that cannot be started until another task has been completed. For example, you can’t plant your tomatoes until after the ground has been tilled. In this scenario, determining dependencies for a project management timeline will be relatively straightforward, but for more complex processes, mapping dependencies might be necessary. Other examples of dependencies may include a requirement of a specific software update or version.","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"tl","label":"Project Sponsor Email","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"b0348bca-cf14-4bd7-b5bf-4459466df504"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":74,"updated":"2024-09-12T13:19:45.351584537Z","publish":{"jira":{"newIssueRequestTypeIds":[97],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[97],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":74,"name":"IT Governance Project Request Form","submit":{"lock":false,"pdf":true},"templateFormUuid":"b0348bca-cf14-4bd7-b5bf-4459466df504"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"bc0dfee4-b341-4848-85c9-f82735c78c59"},"content":[{"type":"text","text":"Lake Michigan College’s (the College) Information Technologies (IT) governance structure is intended to ensure technology efforts are strategically aligned, supported by resources, and meeting the needs of stakeholders. The governance structure operates through committees and processes to collaboratively prioritize projects and initiatives so resources are deployed purposefully to support users and the College’s strategic priorities."}]},{"type":"paragraph","attrs":{"localId":"758f264e-c045-431d-8790-358285d0f764"},"content":[{"type":"text","text":"Specifically, the IT governance structure is responsible for: "}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"683174de-faf1-4821-9d7c-0b4c751cae15"},"content":[{"type":"text","text":"Creating a timely, objective, and consistent framework for evaluation and prioritization of technology projects and initiatives."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"77ecbf8e-0e54-47c3-9718-faca41376b67"},"content":[{"type":"text","text":"Identifying and assessing the impact of proposed projects on IT infrastructure, funding, and human resources to allow limitations to be accepted or addressed with supplemental resources. "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"48750dc3-81bd-4a31-bdb1-c1030b19458d"},"content":[{"type":"text","text":"Ensuring that proposed projects meet security standards, including identifying data sources to maintain data integrity."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e5058cbf-a1a1-4f86-a4c5-61aef2fade2e"},"content":[{"type":"text","text":"Making recommendations to Cabinet of priorities."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"2b1795f7-838d-4f86-92bc-0bc94412c672"},"content":[{"type":"text","text":"Providing transparency around project proposals, evaluation, resources, priorities, and progress for approved projects."}]}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"7b90b372-4bfa-4fe9-bd0f-b24a88a687f7"},"content":[{"type":"text","text":"New projects require IT Governance review and final Cabinet approval before"},{"type":"hardBreak"},{"type":"text","text":"planning may begin. Once approved, a team will be assigned to the project and a"},{"type":"hardBreak"},{"type":"text","text":"requirements meeting will be scheduled. Within the requirements meeting, the"},{"type":"hardBreak"},{"type":"text","text":"project requester will outline each requirement that is needed for the successful"},{"type":"hardBreak"},{"type":"text","text":"completion of the project. The information will be reviewed, and a proposed project"},{"type":"hardBreak"},{"type":"text","text":"timeline will be provided; changes beyond the agreed upon requirements will"},{"type":"hardBreak"},{"type":"text","text":"impact the project timeline."},{"type":"hardBreak"},{"type":"hardBreak"}]}]},{"type":"heading","attrs":{"level":2,"localId":"26f41db2-9259-405c-9875-63964db4cfe8"},"content":[{"type":"text","text":"Project Sponsor"}]},{"type":"paragraph","attrs":{"localId":"23704be7-a4a8-4043-9a6d-6e9af6da8f76"},"content":[{"type":"text","text":"The project sponsor is the individual responsible for managing the project, providing updates, and the overall primary contact for the implementation."}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"f05638b6-b1c9-4871-9694-fbefeffd7d71"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"d84199fd-ad60-4fad-9434-52a7070ab042"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"7c3fa61d-bca0-4056-b057-837fff2c0f50"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"7d471582-2c96-4fe2-8ecc-3d0df92b13da"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"2abb674d-f885-4725-8853-4bdfb270dbae"}},{"type":"heading","attrs":{"level":2,"localId":"2027d4a1-496e-47e8-ae7c-0e4229494b92"},"content":[{"type":"text","text":"Project Details"}]},{"type":"paragraph","attrs":{"localId":"2b59771b-28e9-4f61-b913-561c389ff36e"},"content":[{"type":"text","text":"The project details provide the necessary information needed for the IT Governance Steering Committee to review the project, understand the impact on the College, and ask necessary questions."}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"d43f69a3-c131-4aa8-b0a9-61805e4941b6"},"content":[{"type":"text","text":"Please upload all supporting documentation to this request, including Statement of Work (SOW), Quotes, Project timelines, and other supporting documentation."}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"e4eb69b3-1832-4990-b4e6-f4fc0f4ce603"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"4f8d079b-8796-4ba7-b4f2-cf24565c808e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"5a15c784-8545-457c-97bb-bd627bfdb780"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"11b13de5-78c2-48f9-92bd-79a2aed4bdf1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"3ddbf6ab-1ce0-4321-a086-aec770c3384a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"4feea5e9-aa24-4050-8533-d776927861c2"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"ee226368-99a7-4801-b438-815828f7c40c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"6a72b89a-4ed0-428c-ac03-a0e1227d7b3e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"3a807fdc-37a6-4a8a-9d27-232d01435d70"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"a03fa9cf-51ee-4f82-9ba0-d1206759df53"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"48bc2612-f6a3-4530-b1ef-c79fa8eeae8c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"8d10414e-7aec-4498-9924-b0b6a68f9028"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"67a3dec1-25e2-4fca-8b68-f991d3286efd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"57df40c7-bab4-4520-9f30-6579a52b4178"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"ff83f55d-0ad2-4860-ba8e-8d83a5178892"}},{"type":"heading","attrs":{"level":2,"localId":"f4025eb0-4e65-4c79-a24f-764a385ade46"},"content":[{"type":"text","text":"Project Scope"}]},{"type":"paragraph","attrs":{"localId":"084748a5-4b8e-4fab-82e3-f7c12b2f2eae"},"content":[{"type":"text","text":"A scope includes goals, objectives, deliverables, a task plan, costs and deadlines of a project"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"7bc4ab31-8477-454f-973f-7c2ef81f203a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"fecafef3-c31b-4d30-b1b3-72ccbe07f309"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"bb6e6765-aea3-455b-ae15-20a99b43853e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"38021d22-984a-403e-915c-c653762a498d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"1a6f8a6b-2c94-4bbc-ab8c-eb046c0b9569"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"582f7322-5c19-4422-a71e-dba6090fc356"}},{"type":"heading","attrs":{"level":2,"localId":"fcf728ae-9fed-4b3f-9571-1333a34e5122"},"content":[{"type":"text","text":"Project timeline"}]},{"type":"paragraph","attrs":{"localId":"d50e4279-778e-4d39-9f2b-f974ee916404"},"content":[{"type":"text","text":"A project management timeline is a detailed schedule for your project. It spells out all of the tasks involved and a deadline for each so that your entire team can see when individual steps will take place and when the whole project will be wrapped up. At this point, your conversations with the vendor should lead to a fairly detailed project timeline. However, be advised that the start date may depend on this project’s alignment with other projects."}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"a0b8195f-4639-49c9-bc2e-30e587a22f29"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"08efed2d-7585-42ee-8db8-77091eaa6ae4"}}]}]},{"type":"paragraph","attrs":{"localId":"d4bf609e-963a-4161-b054-92bcc7a7e57d"},"content":[{"type":"text","text":"Lake Michigan College’s (the College) Information Technologies (IT) governance"},{"type":"hardBreak"},{"type":"text","text":"structure is intended to ensure technology efforts are strategically aligned,"},{"type":"hardBreak"},{"type":"text","text":"supported by resources, and meet the needs of stakeholders. The committee will:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"c1dba285-51ba-48b2-8349-fffdcd07d8a0"},"content":[{"type":"text","text":"Review all requests for new applications or software and make"},{"type":"hardBreak"},{"type":"text","text":"recommendations about whether to approve the requests."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"34684e1f-9dad-43a8-95db-509aef780870"},"content":[{"type":"text","text":"Create a timely, objective, and consistent framework for evaluation and"},{"type":"hardBreak"},{"type":"text","text":"prioritization of technology projects and initiatives."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"2da0e0cb-2d5a-47b3-9201-10fd3376d045"},"content":[{"type":"text","text":"Identify and assess the impact of proposed projects on IT infrastructure,"},{"type":"hardBreak"},{"type":"text","text":"funding, and human resources to allow limitations to be accepted or"},{"type":"hardBreak"},{"type":"text","text":"addressed with supplemental resources."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"3dec58cf-adbd-4bca-9386-0383458ab733"},"content":[{"type":"text","text":"Provide transparency around project proposals, evaluation, resources,"},{"type":"hardBreak"},{"type":"text","text":"priorities, and progress for approved projects."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"11509d7d-96df-460e-ad6e-798119938e10"},"content":[{"type":"text","text":"Establish relative priorities for the timing of implementations of software"},{"type":"hardBreak"},{"type":"text","text":"purchases, version upgrades, and other projects."}]}]}]},{"type":"heading","attrs":{"level":2,"localId":"99d1c8b2-0a59-4fd8-b5dc-d57247a632ba"},"content":[{"type":"text","text":"IT Governance Meetings"}]},{"type":"paragraph","attrs":{"localId":"d0e4e984-4a09-4c77-998f-9bc3f2bbaafe"},"content":[{"type":"text","text":"The IT Governance committee will meet at least bi-annually between January and"},{"type":"hardBreak"},{"type":"text","text":"March to discuss current and proposed IT projects. Before the end of the first"},{"type":"hardBreak"},{"type":"text","text":"quarter of the calendar year (January through March) the IT Governance committee"},{"type":"hardBreak"},{"type":"text","text":"will review, prioritize, and recommend to the Cabinet major IT projects for the"},{"type":"hardBreak"},{"type":"text","text":"upcoming fiscal year. As unknown or unplanned IT efforts that may have an impact"},{"type":"hardBreak"},{"type":"text","text":"on the College arise, additional recommendations may be considered."},{"type":"hardBreak"},{"type":"text","text":"The schedule is as follows:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"70742690-b3f3-4376-b85d-b51f0b422cab"},"content":[{"type":"text","text":"October through December","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"6d3edc51-4412-4a1b-b761-56cad1206bb3"},"content":[{"type":"text","text":"Project submission window is open. All new projects are accepted for review"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"51653ec5-0cb7-4979-a396-2061dd69af20"},"content":[{"type":"text","text":"All submitted projects will be made available for the IT Governance team to"},{"type":"hardBreak"},{"type":"text","text":"review prior to the official IT Governance review period in the first quarter of"},{"type":"hardBreak"},{"type":"text","text":"the calendar year"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e8258ea8-b584-4efa-9af2-9585a7b53e79"},"content":[{"type":"text","text":"Projects that are considered standard updates/projects will be noted as such"},{"type":"hardBreak"},{"type":"text","text":"and assigned to a project team for further review and planning"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"4633fe5c-3838-46fb-a70b-bc3d0cf83fa5"},"content":[{"type":"text","text":"Non-standard updates/projects will remain open for review until the IT"},{"type":"hardBreak"},{"type":"text","text":"Lake Michigan College Procedure"},{"type":"hardBreak"},{"type":"text","text":"Governance committee meets and makes a final recommendation"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"b4ea524e-6a65-44fb-851f-2ef22c432b8d"},"content":[{"type":"text","text":"January through March (Two Meetings)","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"977f5a21-b4aa-4de7-991c-f65fc4b38e4f"},"content":[{"type":"text","text":"IT Governance Committee reviews the submitted projects and asks follow-up"},{"type":"hardBreak"},{"type":"text","text":"questions as needed. (Meeting One)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5a620730-c5e3-4b31-b9e9-32805a7ce305"},"content":[{"type":"text","text":"Final recommendations and prioritizations are provided to Cabinet for final"},{"type":"hardBreak"},{"type":"text","text":"review and approvals (Meeting Two)"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"a7afbb68-2e8c-454b-9b32-f55ec3a841c2"},"content":[{"type":"text","text":"April through June","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"700c09e5-e418-4c76-9918-85d4bcde6452"},"content":[{"type":"text","text":"Budgetary reviews and decisions are made by Cabinet and final"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"b5bef74a-2aa7-417b-bfc5-4ea50044af7d"},"content":[{"type":"text","text":"Final decisions are communicated regarding which projects will move"},{"type":"hardBreak"},{"type":"text","text":"forward and which projects will be declined."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"f8c9f6f5-74ad-479b-abf2-c32bc9fc9698"},"content":[{"type":"text","text":"Cabinet’s final prioritized recommendations are communicated"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"99b475b8-312f-4af5-bd72-daf97fb5266a"},"content":[{"type":"text","text":"July through September","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e03fc60c-9a57-435e-8b0b-2d9945932c36"},"content":[{"type":"text","text":"Approved projects are reviewed and project teams are assigned"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5f499527-d047-4859-861f-1ee6c2ae5e0b"},"content":[{"type":"text","text":"An estimated timeline of completion is made available."}]}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"cd1edf37-5d7a-4bf7-ab98-e064c683c28d"}}]}],"conditions":{"14":{"i":{"co":{"cIds":{"12":["1","3"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"Replacement of software","conditions":["14"]},"2":{"name":"Project Questions","conditions":[]}},"questions":{"34":{"type":"cs","label":"Is this an upgrade to existing software","description":"Upgrade would equate to same software, ne version","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"12":{"type":"cs","label":"Does this replace current software?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false},{"id":"3","label":"Partially","other":false}],"questionKey":""},"8":{"type":"tl","label":"Project Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"tl","label":"Project Sponsor Department","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"33":{"type":"cs","label":"Acceptance of IT Governance Process","description":"By clicking \"I understand\", I am verifying that I have read and understand the IT Governance Policy and Procedure. Once the IT Governance Steering Committee provides a recommendation to the President's Cabinet, the Cabinet will make a final decision at some point between April and June. If the project is approved by Cabinet, a team will be created to plan out the project to begin between July and September","validation":{"rq":true},"choices":[{"id":"1","label":"I Understand","other":false}],"questionKey":""},"22":{"type":"rt","label":"Project benefits","description":"Project benefits are referred to as “the measurable improvement deriving from a result perceived as an advantage by one or more stakeholders, which contributes to the achievement of one or more organizational objectives”.","validation":{"rq":false},"choices":[],"questionKey":""},"26":{"type":"rt","label":"What is NOT part of this project","description":"Detail any known elements that are not included in the project scope. Example, the program could have the ability to integrate with email/calendars, but that is not part of the statement of work so it would not be included in the initial project. This helps to reduce the impact of Scope Creep","validation":{"rq":false},"choices":[],"questionKey":""},"13":{"type":"tl","label":"Implementation Cost","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"21":{"type":"rt","label":"How does the project align with the College's Mission and Strategic Plan?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"32":{"type":"da","label":"Target Completion Date","description":"This is only an estimate and may be dependent on many factors","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"tl","label":"Project Sponsor Job Title","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"31":{"type":"da","label":"Target Start Date","description":"This is only an estimate and may be dependent on many factors","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"tl","label":"Project Sponsor Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"18":{"type":"tl","label":"If partial pieces remain, what is the cost savings for removing the pieces?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"29":{"type":"rt","label":"Key assumptions","description":"The most common project assumptions typically involve factors such as employee productivity, skill levels of team members, adherence to timelines, availability of resources, and anticipated costs. While often considered basic, these assumptions can significantly impact a project. Please note your key assumptions below.","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Project Sponsor Phone Number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"28":{"type":"rt","label":"Project Constraints","description":"With any project, there are limitations and risks that need to be addressed to ensure success. The three primary constraints that project managers should be familiar with are time, scope, and cost. These are frequently referred to as the triple constraints or the project management triangle. Please note any known constraints that could impact the success of the project","validation":{"rq":false},"choices":[],"questionKey":""},"19":{"type":"rt","label":"If partial pieces remain, what is being removed and what stays?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"23":{"type":"rt","label":"Project objectives","description":"Project objectives are goals, plain and simple. These are the business objectives that you want the project to accomplish. Within project management, it is of the utmost importance that a project's objectives are stated clearly, as these will impact every decision in the project lifecycle.","validation":{"rq":false},"choices":[],"questionKey":""},"11":{"type":"tl","label":"1st year cost","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"9":{"type":"tl","label":"Total Allocated Project Budget","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"24":{"type":"rt","label":"Project Deliverables","description":"Deliverables can be tangible or intangible in nature. For example, in a project focusing on upgrading a firm's technology, a deliverable may refer to the acquisition of a dozen new computers","validation":{"rq":false},"choices":[],"questionKey":""},"16":{"type":"tl","label":"What is this replacing?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"17":{"type":"tl","label":"What is the annual cost of the existing product?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"25":{"type":"rt","label":"Project Scope Statement","description":"A project scope statement is simply a written document of your project scope. Depending on the complexity of your project, your scope statement could be a section of your project plan, or it could be its own stand-alone document. Additionally, if you’re working with an external team or agency, you may turn your project scope statement into a statement of work (SOW) to cement the agreement between you and your vendor.","validation":{"rq":false},"choices":[],"questionKey":""},"20":{"type":"rt","label":"Describe in detail: Project background or rationale","description":"Describe all pertinent details of the project/Why is this project needed at the College?","validation":{"rq":false},"choices":[],"questionKey":""},"27":{"type":"rt","label":"Success criteria","description":"List of milestones that are required as part of the project to measure success","validation":{"rq":false},"choices":[],"questionKey":""},"30":{"type":"rt","label":"Project Dependencies","description":"Dependencies are tasks that cannot be started until another task has been completed. For example, you can’t plant your tomatoes until after the ground has been tilled. In this scenario, determining dependencies for a project management timeline will be relatively straightforward, but for more complex processes, mapping dependencies might be necessary. Other examples of dependencies may include a requirement of a specific software update or version.","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"tl","label":"Project Sponsor Email","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"b0348bca-cf14-4bd7-b5bf-4459466df504"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}