Jira Service Management

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Center","sharedPortalName":"Service Center","userInitialAnnouncementHeader":"Welcome to the LMC Service Center","userInitialAnnouncementMessageWiki":"Choose the appropriate service desk below to submit your request.","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Welcome to the LMC Service Center","sharedPortalName":"Service Center","announcementHeader":"Welcome to the LMC Service Center","announcementMessage":"Choose the appropriate service desk below to submit your request.","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German 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and students by providing innovative, reliable, and secure technology services for all facets of the College, including teaching, learning, student life, and administration.\nYou can raise a LMC IT Service Desk request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"130","name":"Banner Upgrades and Patches","descriptionHtml":"","callToAction":"Banner Upgrades and Patches","introHtml":"Change Order for Banner Upgrades and Patches","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[9],"key":""},{"id":"174","name":"CYBERSECURITY (IT) INCIDENT REPORT FORM","descriptionHtml":"Use this form to report any cybersecurity issues, breaches, hacks, malware, or any other incidents involving a 3rd party.","callToAction":"CYBERSECURITY (IT) INCIDENT REPORT FORM","introHtml":"Use this form to report any cybersecurity issues, breaches, hacks, malware, or any other incidents involving a 3rd party.","icon":12149,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12149","groups":[4],"key":""},{"id":"151","name":"Digital Resources & Content Purchasing Accessibility Review","descriptionHtml":"A VPAT (Voluntary Product Accessibility Template) or accessibility statement should be provided by your vendor. The Web Accessibility Committee will review the statement and submit their recommendation to you within seven business days. An exception may be granted if no product that meets your business needs is available. Provide details about the reasons for your request below. For more information about accessibility, please visit <a href=\"https://www.w3.org/TR/WCAG21/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.w3.org/TR/WCAG21/</a>","callToAction":"Digital Resources & Content Purchasing Accessibility Review","introHtml":"","icon":12204,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12204","groups":[4,9,17,1],"key":""},{"id":"170","name":"Employee Directory Edit (HR USE ONLY)","descriptionHtml":"","callToAction":"Employee Directory Edit (HR USE ONLY)","introHtml":"To be used for employee edits","icon":12210,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12210","groups":[17],"key":""},{"id":"169","name":"Employee Onboarding/Separation (HR USE ONLY)","descriptionHtml":"To ensure proper completion, please fill out all required fields and include all pertinent information.","callToAction":"Employee Onboarding/Separation (HR USE ONLY)","introHtml":"Ticket to be used by HR Only. This ticket allows proper documentation of new employees, employee changes, and separations","icon":12159,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12159","groups":[17],"key":""},{"id":"160","name":"Enterprise Systems Data Change Request (CR) Form","descriptionHtml":"","callToAction":"Enterprise Systems Data Change Request (CR) Form","introHtml":"","icon":12163,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12163","groups":[17],"key":""},{"id":"57","name":"Firewall Change Request","descriptionHtml":"","callToAction":"Firewall Change Request","introHtml":"Request a rule change for a LMC firewall.","icon":10534,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[9],"key":""},{"id":"46","name":"Incident Report","descriptionHtml":"Document instances of a data breach including a description of the breach and actions taken towards remedy and restitution. There may be a legal obligation to report breaches to external agencies.","callToAction":"Incident Report","introHtml":"Use this form to report a computer security incident. This form can be used to report actual and/or suspected incidents that affect LMC computers, networks, websites, servers or services.","icon":10539,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[4],"key":""},{"id":"135","name":"Inventory Updates","descriptionHtml":"","callToAction":"Inventory Updates","introHtml":"Use this form to report inventory moves/updates","icon":12130,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12130","groups":[9],"key":""},{"id":"69","name":"LMC IT Service Request","descriptionHtml":"","callToAction":"LMC IT Service Request","introHtml":"Enter a service Request or report an issue","icon":10524,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[1],"key":""},{"id":"105","name":"Network Trouble Report","descriptionHtml":"","callToAction":"Network Trouble Report","introHtml":"Report network related issues (Wired or Wireless)","icon":10528,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[4],"key":""},{"id":"56","name":"Normal, Standard or Emergency Change Request (IT USE ONLY)","descriptionHtml":"","callToAction":"Normal, Standard or Emergency Change Request (IT USE ONLY)","introHtml":"Raise a change request that needs change board approvals.","icon":10536,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[9],"key":""},{"id":"103","name":"Phone Moves - E911","descriptionHtml":"","callToAction":"Phone Moves - E911","introHtml":"Report all new phone additions, phone moves, and phone decommissions","icon":11700,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11700","groups":[4],"key":""},{"id":"97","name":"Project Request Form","descriptionHtml":"","callToAction":"Project Request Form","introHtml":"Submit Projects for IT Governance Approval","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[1],"key":""},{"id":"59","name":"Server Add/Remove Request","descriptionHtml":"","callToAction":"Server Add/Remove Request","introHtml":"Request to add or remove a server.","icon":10530,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[9],"key":""},{"id":"92","name":"Student Laptop Loaner Request","descriptionHtml":"","callToAction":"Student Laptop Loaner Request","introHtml":"Request access to a loaner laptop","icon":11503,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11503","groups":[1],"key":""},{"id":"74","name":"System Access Request","descriptionHtml":"","callToAction":"System Access Request","introHtml":"Request access change to LMC services. (Banner, Share Drives, TargetX, Etc.)","icon":10531,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[1],"key":""},{"id":"19","name":" Access Request","descriptionHtml":"","callToAction":" Access Request","introHtml":"Request access to a service. File Shares, Banner, CRM, SharePoint, Cognos, etc.","icon":10525,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"168","name":"Accessibility Request","descriptionHtml":"This form is to be used to request accessibility accommodations.","callToAction":"Accessibility Request","introHtml":"Used for Accessibility Accommodations","icon":12175,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12175","groups":[],"key":""},{"id":"42","name":"Audio-visual equipment request","descriptionHtml":"Manage and respond to requests for audio visual equipment including standing order requests.","callToAction":"Audio-visual equipment request","introHtml":"Manage and respond to requests for audio visual equipment including standing order requests.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"93","name":"Banner 9 Testing Issue","descriptionHtml":"","callToAction":"Banner 9 Testing Issue","introHtml":"Submit issues with Banner 9 testing","icon":11502,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11502","groups":[],"key":""},{"id":"75","name":"Banner Access Authorization Request","descriptionHtml":"","callToAction":"Banner Access Authorization Request","introHtml":"Request new user access rights or change user access rights for Banner","icon":10516,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"106","name":"Banner Access Request","descriptionHtml":"","callToAction":"Banner Access Request","introHtml":"Request new Banner access, update access, or disable/remove access","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"22","name":"Computer relocation","descriptionHtml":"Manage and respond to requests that a computer be moved to a different location.","callToAction":"Computer relocation","introHtml":"Manage and respond to requests that a computer be moved to a different location.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"23","name":"Computer removal","descriptionHtml":"Manage and respond to requests to remove computers that are not in use, not functioning or no longer needed.","callToAction":"Computer removal","introHtml":"Manage and respond to requests to remove computers that are not in use, not functioning or no longer needed.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"95","name":"Data Report Request","descriptionHtml":"Turn-around times, from request to finish, varies on the type and complexity of the request. Some requests can be handled within minutes and others may take days, weeks, or longer depending on what is being requested. If you do not hear back from IR within 24 hours of making your request please contact Dr. Dan Kmitta, Director of Institutional Research, by email: dkmitta@lakemichigancollege.edu or by phone 269 927 4558.","callToAction":"Data Report Request","introHtml":"Request a Data Report from Institutional Research","icon":10535,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"8","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10510,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"99","name":"Employee details","descriptionHtml":"Record key employee information for payroll processing and emergency contacts.","callToAction":"Employee details","introHtml":"Record key employee information for payroll processing and emergency contacts.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"100","name":"Employee Onboarding (HR USE ONLY)","descriptionHtml":"Manage and respond to requests to set up systems access for new employees. Assess the new employee's IT system requirements and initiate appropriate IT support.","callToAction":"Employee Onboarding (HR USE ONLY)","introHtml":"Manage and respond to requests to set up systems access for new employees. Assess the new employee's IT system requirements and initiate appropriate IT support.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"102","name":"Employee Separation (HR USE ONLY)","descriptionHtml":"","callToAction":"Employee Separation (HR USE ONLY)","introHtml":"Manage employee separations","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"43","name":"Equipment disposal or relocation","descriptionHtml":"Manage and respond to request for the removal and disposal, or relocation of equipment.","callToAction":"Equipment disposal or relocation","introHtml":"Manage and respond to request for the removal and disposal, or relocation of equipment.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"44","name":"Equipment request","descriptionHtml":"Manage and respond to employee requests for equipment (such as mobile phones, tablets, vehicles, furnishings, etc.) needed for them do their job.","callToAction":"Equipment request","introHtml":"Manage and respond to employee requests for equipment (such as mobile phones, tablets, vehicles, furnishings, etc.) needed for them do their job.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"20","name":"File Share Request","descriptionHtml":"","callToAction":"File Share Request","introHtml":"Request a new file share for your department.","icon":10522,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"24","name":"Firewall change","descriptionHtml":"Manage and respond to requests for changes to the firewall(s). Approve or deny the request and offer possible work-arounds.","callToAction":"Firewall change","introHtml":"Manage and respond to requests for changes to the firewall(s). Approve or deny the request and offer possible work-arounds.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10520,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10528,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"70","name":"Hardware Request","descriptionHtml":"","callToAction":"Hardware Request","introHtml":"Request new hardware (computer, laptop, tablet, monitor, scanner, phone, printer etc. )","icon":10510,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"25","name":"IT support","descriptionHtml":"Manage and respond to requests for IT help desk support.","callToAction":"IT support","introHtml":"Manage and respond to requests for IT help desk support.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"126","name":"Marketing Demo (Do NOT USE)","descriptionHtml":"","callToAction":"Marketing Demo (Do NOT USE)","introHtml":"Demo for marketing","icon":12145,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12145","groups":[],"key":""},{"id":"98","name":"Navigate Support","descriptionHtml":"Report issues regarding Navigate","callToAction":"Navigate Support","introHtml":"Report issues regarding Navigate","icon":11300,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11300","groups":[],"key":""},{"id":"26","name":"New computer set up","descriptionHtml":"Manage and respond to requests to have new computers installed and/or configured.","callToAction":"New computer set up","introHtml":"Manage and respond to requests to have new computers installed and/or configured.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"27","name":"New hardware","descriptionHtml":"Manage and respond to requests for new IT hardware such as desktop or laptop computers, etc.","callToAction":"New hardware","introHtml":"Manage and respond to requests for new IT hardware such as desktop or laptop computers, etc.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"13","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? 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