Jira Service Management

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Center","sharedPortalName":"Service Center","userInitialAnnouncementHeader":"Welcome to the LMC Service Center","userInitialAnnouncementMessageWiki":"Choose the appropriate service desk below to submit your request.","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Welcome to the LMC Service Center","sharedPortalName":"Service Center","announcementHeader":"Welcome to the LMC Service Center","announcementMessage":"Choose the appropriate service desk below to submit your request.","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German 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and students by providing innovative, reliable, and secure technology services for all facets of the College, including teaching, learning, student life, and administration.\nYou can raise a LMC IT Service Desk request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"130","name":"Banner Upgrades and Patches","descriptionHtml":"","callToAction":"Banner Upgrades and Patches","introHtml":"Change Order for Banner Upgrades and Patches","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[9],"key":""},{"id":"174","name":"CYBERSECURITY (IT) INCIDENT REPORT FORM","descriptionHtml":"Use this form to report any cybersecurity issues, breaches, hacks, malware, or any other incidents involving a 3rd party.","callToAction":"CYBERSECURITY (IT) INCIDENT REPORT FORM","introHtml":"Use this form to report any cybersecurity issues, breaches, hacks, malware, or any other incidents involving a 3rd party.","icon":12149,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12149","groups":[4],"key":""},{"id":"151","name":"Digital Resources & Content Purchasing Accessibility Review","descriptionHtml":"A VPAT (Voluntary Product Accessibility Template) or accessibility statement should be provided by your vendor. The Web Accessibility Committee will review the statement and submit their recommendation to you within seven business days. An exception may be granted if no product that meets your business needs is available. Provide details about the reasons for your request below. For more information about accessibility, please visit <a href=\"https://www.w3.org/TR/WCAG21/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.w3.org/TR/WCAG21/</a>","callToAction":"Digital Resources & Content Purchasing Accessibility Review","introHtml":"","icon":12204,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12204","groups":[4,9,17,1],"key":""},{"id":"170","name":"Employee Directory Edit (HR USE ONLY)","descriptionHtml":"","callToAction":"Employee Directory Edit (HR USE ONLY)","introHtml":"To be used for employee edits","icon":12210,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12210","groups":[17],"key":""},{"id":"169","name":"Employee Onboarding/Separation (HR USE ONLY)","descriptionHtml":"To ensure proper completion, please fill out all required fields and include all pertinent information.","callToAction":"Employee Onboarding/Separation (HR USE ONLY)","introHtml":"Ticket to be used by HR Only. This ticket allows proper documentation of new employees, employee changes, and separations","icon":12159,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12159","groups":[17],"key":""},{"id":"160","name":"Enterprise Systems Data Change Request (CR) Form","descriptionHtml":"","callToAction":"Enterprise Systems Data Change Request (CR) Form","introHtml":"","icon":12163,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12163","groups":[17],"key":""},{"id":"57","name":"Firewall Change Request","descriptionHtml":"","callToAction":"Firewall Change Request","introHtml":"Request a rule change for a LMC firewall.","icon":10534,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[9],"key":""},{"id":"46","name":"Incident Report","descriptionHtml":"Document instances of a data breach including a description of the breach and actions taken towards remedy and restitution. There may be a legal obligation to report breaches to external agencies.","callToAction":"Incident Report","introHtml":"Use this form to report a computer security incident. This form can be used to report actual and/or suspected incidents that affect LMC computers, networks, websites, servers or services.","icon":10539,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[4],"key":""},{"id":"135","name":"Inventory Updates","descriptionHtml":"","callToAction":"Inventory Updates","introHtml":"Use this form to report inventory moves/updates","icon":12130,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12130","groups":[9],"key":""},{"id":"69","name":"LMC IT Service Request","descriptionHtml":"","callToAction":"LMC IT Service Request","introHtml":"Enter a service Request or report an issue","icon":10524,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[1],"key":""},{"id":"105","name":"Network Trouble Report","descriptionHtml":"","callToAction":"Network Trouble Report","introHtml":"Report network related issues (Wired or Wireless)","icon":10528,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[4],"key":""},{"id":"56","name":"Normal, Standard or Emergency Change Request (IT USE ONLY)","descriptionHtml":"","callToAction":"Normal, Standard or Emergency Change Request (IT USE ONLY)","introHtml":"Raise a change request that needs change board approvals.","icon":10536,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[9],"key":""},{"id":"103","name":"Phone Moves - E911","descriptionHtml":"","callToAction":"Phone Moves - E911","introHtml":"Report all new phone additions, phone moves, and phone decommissions","icon":11700,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11700","groups":[4],"key":""},{"id":"97","name":"Project Request Form","descriptionHtml":"","callToAction":"Project Request Form","introHtml":"Submit Projects for IT Governance Approval","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[1],"key":""},{"id":"59","name":"Server Add/Remove Request","descriptionHtml":"","callToAction":"Server Add/Remove Request","introHtml":"Request to add or remove a server.","icon":10530,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[9],"key":""},{"id":"92","name":"Student Laptop Loaner Request","descriptionHtml":"","callToAction":"Student Laptop Loaner Request","introHtml":"Request access to a loaner laptop","icon":11503,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11503","groups":[1],"key":""},{"id":"74","name":"System Access Request","descriptionHtml":"","callToAction":"System Access Request","introHtml":"Request access change to LMC services. (Banner, Share Drives, TargetX, Etc.)","icon":10531,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[1],"key":""},{"id":"19","name":" Access Request","descriptionHtml":"","callToAction":" Access Request","introHtml":"Request access to a service. File Shares, Banner, CRM, SharePoint, Cognos, etc.","icon":10525,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"168","name":"Accessibility Request","descriptionHtml":"This form is to be used to request accessibility accommodations.","callToAction":"Accessibility Request","introHtml":"Used for Accessibility Accommodations","icon":12175,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12175","groups":[],"key":""},{"id":"42","name":"Audio-visual equipment request","descriptionHtml":"Manage and respond to requests for audio visual equipment including standing order requests.","callToAction":"Audio-visual equipment request","introHtml":"Manage and respond to requests for audio visual equipment including standing order requests.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"93","name":"Banner 9 Testing Issue","descriptionHtml":"","callToAction":"Banner 9 Testing Issue","introHtml":"Submit issues with Banner 9 testing","icon":11502,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11502","groups":[],"key":""},{"id":"75","name":"Banner Access Authorization Request","descriptionHtml":"","callToAction":"Banner Access Authorization Request","introHtml":"Request new user access rights or change user access rights for Banner","icon":10516,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"106","name":"Banner Access Request","descriptionHtml":"","callToAction":"Banner Access Request","introHtml":"Request new Banner access, update access, or disable/remove access","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"22","name":"Computer relocation","descriptionHtml":"Manage and respond to requests that a computer be moved to a different location.","callToAction":"Computer relocation","introHtml":"Manage and respond to requests that a computer be moved to a different location.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"23","name":"Computer removal","descriptionHtml":"Manage and respond to requests to remove computers that are not in use, not functioning or no longer needed.","callToAction":"Computer removal","introHtml":"Manage and respond to requests to remove computers that are not in use, not functioning or no longer needed.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"95","name":"Data Report Request","descriptionHtml":"Turn-around times, from request to finish, varies on the type and complexity of the request. Some requests can be handled within minutes and others may take days, weeks, or longer depending on what is being requested. If you do not hear back from IR within 24 hours of making your request please contact Dr. Dan Kmitta, Director of Institutional Research, by email: dkmitta@lakemichigancollege.edu or by phone 269 927 4558.","callToAction":"Data Report Request","introHtml":"Request a Data Report from Institutional Research","icon":10535,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"8","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10510,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"99","name":"Employee details","descriptionHtml":"Record key employee information for payroll processing and emergency contacts.","callToAction":"Employee details","introHtml":"Record key employee information for payroll processing and emergency contacts.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"100","name":"Employee Onboarding (HR USE ONLY)","descriptionHtml":"Manage and respond to requests to set up systems access for new employees. Assess the new employee's IT system requirements and initiate appropriate IT support.","callToAction":"Employee Onboarding (HR USE ONLY)","introHtml":"Manage and respond to requests to set up systems access for new employees. Assess the new employee's IT system requirements and initiate appropriate IT support.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"102","name":"Employee Separation (HR USE ONLY)","descriptionHtml":"","callToAction":"Employee Separation (HR USE ONLY)","introHtml":"Manage employee separations","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"43","name":"Equipment disposal or relocation","descriptionHtml":"Manage and respond to request for the removal and disposal, or relocation of equipment.","callToAction":"Equipment disposal or relocation","introHtml":"Manage and respond to request for the removal and disposal, or relocation of equipment.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"44","name":"Equipment request","descriptionHtml":"Manage and respond to employee requests for equipment (such as mobile phones, tablets, vehicles, furnishings, etc.) needed for them do their job.","callToAction":"Equipment request","introHtml":"Manage and respond to employee requests for equipment (such as mobile phones, tablets, vehicles, furnishings, etc.) needed for them do their job.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"20","name":"File Share Request","descriptionHtml":"","callToAction":"File Share Request","introHtml":"Request a new file share for your department.","icon":10522,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"24","name":"Firewall change","descriptionHtml":"Manage and respond to requests for changes to the firewall(s). Approve or deny the request and offer possible work-arounds.","callToAction":"Firewall change","introHtml":"Manage and respond to requests for changes to the firewall(s). Approve or deny the request and offer possible work-arounds.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10520,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10528,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"70","name":"Hardware Request","descriptionHtml":"","callToAction":"Hardware Request","introHtml":"Request new hardware (computer, laptop, tablet, monitor, scanner, phone, printer etc. )","icon":10510,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"25","name":"IT support","descriptionHtml":"Manage and respond to requests for IT help desk support.","callToAction":"IT support","introHtml":"Manage and respond to requests for IT help desk support.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"126","name":"Marketing Demo (Do NOT USE)","descriptionHtml":"","callToAction":"Marketing Demo (Do NOT USE)","introHtml":"Demo for marketing","icon":12145,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12145","groups":[],"key":""},{"id":"98","name":"Navigate Support","descriptionHtml":"Report issues regarding Navigate","callToAction":"Navigate Support","introHtml":"Report issues regarding Navigate","icon":11300,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11300","groups":[],"key":""},{"id":"26","name":"New computer set up","descriptionHtml":"Manage and respond to requests to have new computers installed and/or configured.","callToAction":"New computer set up","introHtml":"Manage and respond to requests to have new computers installed and/or configured.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"27","name":"New hardware","descriptionHtml":"Manage and respond to requests for new IT hardware such as desktop or laptop computers, etc.","callToAction":"New hardware","introHtml":"Manage and respond to requests for new IT hardware such as desktop or laptop computers, etc.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"13","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? 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below"}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":39},"localId":"f5f5ca0f-6a83-4efe-bd99-ee97ab991d97"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":45},"localId":"2d51faee-0c4d-4669-9291-032a31070752"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":46},"localId":"09bb1a40-7ef4-4f1c-820a-308d423e3559"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":47},"localId":"9472bdf0-0d0a-485b-ac26-5e98e2afc28a"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If the software is to be used on personal devices, please advise. Some software licenses may prohibit use on personal devices."}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":44},"localId":"5e8c0a08-0173-45f7-9d54-ad3086437b51"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":50},"localId":"83b538b5-7f60-49fb-a67a-71a486e67dd6"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":52},"localId":"573dff5f-3e30-43fa-ae0c-d9ca19c038d0"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":49},"localId":"fc0cb7be-5645-421a-8905-5edbd5c6c199"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":54},"localId":"56f0f560-33d9-4bde-8ae4-e8ad09e45646"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":55},"localId":"e09bc634-4a15-4107-adad-1a59e014c03a"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":56},"localId":"b776de2b-32d5-4c4b-a75b-cad4daff690b"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please describe all details regarding the issue. Approximate time of print and document type (PDF, Word, Excel, etc.)"}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":57},"localId":"2aba1014-ccdd-4c28-bdf5-1279ce19a2ca"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":59},"localId":"1e03e048-d225-45c7-a6c0-1e345bc702eb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":60},"localId":"51917050-73de-4608-9b14-89a6dde173ee"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":63},"localId":"1d8515f0-bb45-435d-a825-4a9cfa5de997"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":61},"localId":"d59952c8-56f6-4ae3-a37b-4ca45f64f35f"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please advise, if furniture will also move, a service ticket should also be submitted via Maintenance Connect to schedule furniture move. IT will work with facilities to coordinate."}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":62},"localId":"d6460470-7b16-45e0-bc82-964798c91809"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":65},"localId":"32da364d-25f0-417a-b3be-92d58a0dc14c"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Common resolutions to each issue are available when you click an option to the left. Please review the details to verify if they apply. Where possible, correct the error that may be causing the issue before submitting the service request. "}]}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"**These issues are application specific and will be assigned to a TargetX administrator."}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"An account is locked after too many unsuccessful password attempts. The account will remain locked for 15 minutes. After 15 minutes please try again. "}]},{"type":"paragraph","content":[{"type":"text","text":"If the account continues to lock, please ensure your password is correct for your mobile WiFi, email on mobile device, or any other mobile connections. If the password is incorrect on any device that connects automatically, it could cause the account to become locked"}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If the Password Reset is not received, please check the following:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Verify you are checking the correct personal email you have on file with LMC. If you are not sure of that email, please contact the Records department."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Verify the email is not being used for multiple accounts, such as another family member. The personal email must be unique to your account. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check your spam or junk mail folders."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you verified each of the above, please submit this ticket."}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"The password reset emails are valid for 20 minutes after they are sent. Once the email leaved LMC’s email system, the time of arrival may vary depend on the recipient email service’s traffic and other variables. Please allow up to 10 minutes for receipt. If the email does not arrive within 20 minutes, please submit the ticket and IT will investigate further."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"An 18001 Error may occur when a user requests multiple password reset emails. Many mail services do not necessarily receive emails in order they were sent and the newer request may arrive before the first request. A new request cancels all prior requests, resulting in an 18001 error. If the issue continues, please submit this ticket for further assistance."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"At times, when submitting a new password, the user may receive an error that states “Failed to Connect to Server”. Often, this is a false positive and the password is actually changed. If you receive this error, please try logging in with the newly created password. If the issue persists and the password is not changed, please submit this ticket for further assistance."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"The following link is available to reset your password:"}]},{"type":"paragraph","content":[{"type":"inlineCard","attrs":{"url":"https://esso.mylmc.org/lmc/recoverpassword.html"}},{"type":"text","text":" "}]},{"type":"paragraph","content":[{"type":"text","text":"If you are unsure how to reset your password, the following guide is available"},{"type":"hardBreak"},{"type":"inlineCard","attrs":{"url":"https://lakemichigan.atlassian.net/servicedesk/customer/portal/1/article/58097888?src=1615661320"}},{"type":"text","text":" "}]},{"type":"paragraph","content":[{"type":"text","text":"If you need further assistance, please submit this ticket."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If Other, please include a detailed description of the issue below."}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":80},"localId":"bcf0211d-9be7-4fc0-909a-a10d1251b0a6"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":87},"localId":"8670f3e8-c9b0-4ea9-b1f7-ec7f9352eb87"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":91},"localId":"45650667-8d40-4ded-bb42-44305545f3f0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":93},"localId":"d7d10e2f-33c9-48d7-9c1c-70c35b7b2e9f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":97},"localId":"7205bae6-9b04-47a3-9c9e-8c2f8c38300f"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":99},"localId":"519a020a-c6d4-423d-92e7-997b0d52f273"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":94},"localId":"255b7caf-bfb2-489b-a020-f694b3b7e857"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":90},"localId":"c520a28a-32cd-4ed2-a62a-fbc27b885ad1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":98},"localId":"b0927a72-afa6-43fa-8380-dc66842a34d8"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":101},"localId":"2597bb8a-c44a-41b9-ae99-1dc3bc14591e"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":103},"localId":"e68ddec5-793a-4497-a7be-c12ce84eb4f0"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":111},"localId":"ee256b8e-ae82-430f-bedc-3906e10ffcb8"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please Note: This request is not to be used for Student Loaner Laptops. To request a loaner laptop, please submit a "},{"type":"text","text":"Student Loaner Laptop Request","marks":[{"type":"link","attrs":{"href":"https://lakemichigan.atlassian.net/servicedesk/customer/portal/1/group/1/create/92"}}]}]}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Requested hardware may not be available at all times due to demand. "},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"Additional supervisor/cabinet approval may be required."}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":112},"localId":"0e446eb7-88b0-4657-9643-beadfb54ae52"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Note: As per service level agreements, please allow up to 7 business days for software to be installed and tested. This will allow ample time to verify software compatibility with systems."}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Note: This is for installation of software only. If you are experiencing issues or need to troubleshoot existing software, please click “Service Request” above and then choose “Accessing or using software (Office, Internet Browsers, Wavelink, Office 365, etc.)”"}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":113},"localId":"626284a2-fc36-4f6f-bd83-1f242efb4a62"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":114},"localId":"b94d8d46-6054-4f3b-a4f5-24dac0a12c89"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":115},"localId":"c8ff913f-2620-452b-9842-1f6c05477c3f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":117},"localId":"635fbf23-d574-4401-8d44-ae18c688b636"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":156},"localId":"8bd2d603-5d01-4284-b496-bb0e59ea467c"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If the software is new or has not yet been purchased, please note that all new software must be vetted through the IT Governance Policy and Procedure. To submit a new project to IT Governance, please submit a "},{"type":"text","text":"Project Request Form","marks":[{"type":"link","attrs":{"href":"https://lakemichigan.atlassian.net/servicedesk/customer/portal/1/group/1/create/97"}}]},{"type":"text","text":"."}]},{"type":"paragraph","content":[{"type":"text","text":"For more information, please review the "},{"type":"text","text":"IT Governance Policy","marks":[{"type":"link","attrs":{"href":"https://www.lakemichigancollege.edu/policies/it-governance"}}]},{"type":"text","text":" and the "},{"type":"text","text":"IT Governance Procedure","marks":[{"type":"link","attrs":{"href":"https://www.lakemichigancollege.edu/procedures/it-project-proposal"}}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If the software is new or has not yet been purchased, please note that all new software must be vetted through the IT Governance Policy and Procedure. 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Please provide as much information as possible about the problem. This will help us diagnose and fix your problem more effectively. Please submit only one issue per ticket."}]},{"type":"paragraph","content":[{"type":"text","text":"For more information regarding response times, please review the "},{"type":"text","text":"Service Level Agreement policy","marks":[{"type":"link","attrs":{"href":"https://www.lakemichigancollege.edu/policies/it-service-levels"}}]},{"type":"text","text":" and the "},{"type":"text","text":"Service Level Agreement Procedure","marks":[{"type":"link","attrs":{"href":"https://www.lakemichigancollege.edu/procedures/it-service-levels"}}]},{"type":"text","text":"."}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":150},"localId":"0a7ed960-896a-47b0-9711-92d217e2ce1d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":151},"localId":"e6d9054a-f52d-4c65-882e-1409d8d13720"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":152},"localId":"02081b16-f622-4143-a027-0d5ff487de1d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":153},"localId":"22d74b68-1289-4872-be69-e0281a313b6d"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":154},"localId":"2e4d1bbe-bb9f-4b51-84a6-530b10a4132b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":155},"localId":"4196570b-bcbf-4f50-8b33-4aef900181e2"}},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please Note: Responses to the ticket will be communicated to the contact information on file. Please check your LMC email for updates. If you do not know your LMC email, please provide an alternative email. Use of an alternative email may cause responses to go to junk or spam folders."}]}]}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"87d3a6f9-053c-4acb-a4c2-bcd3bb2a9a6f"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"baa47815-818b-4ce8-9ec6-45ba04ce46de"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":15},"localId":"808656cd-1042-4dee-8e86-a7aab94df52d"}}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"To better assist in resolving the issue, please provide as much detail as possible. 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IT may contact you to complete testing to ensure the issue is 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this issue is occurring in a computer lab, please list all impacted devices in the description field 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describe all issues that you are experiencing in the box 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the software is to be used on personal devices, please advise. Some software licenses may prohibit use on personal devices."}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":44},"localId":"5e8c0a08-0173-45f7-9d54-ad3086437b51"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":50},"localId":"83b538b5-7f60-49fb-a67a-71a486e67dd6"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":52},"localId":"573dff5f-3e30-43fa-ae0c-d9ca19c038d0"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":49},"localId":"fc0cb7be-5645-421a-8905-5edbd5c6c199"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":54},"localId":"56f0f560-33d9-4bde-8ae4-e8ad09e45646"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":55},"localId":"e09bc634-4a15-4107-adad-1a59e014c03a"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":56},"localId":"b776de2b-32d5-4c4b-a75b-cad4daff690b"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please describe all details regarding the issue. Approximate time of print and document type (PDF, Word, Excel, etc.)"}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":57},"localId":"2aba1014-ccdd-4c28-bdf5-1279ce19a2ca"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":59},"localId":"1e03e048-d225-45c7-a6c0-1e345bc702eb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":60},"localId":"51917050-73de-4608-9b14-89a6dde173ee"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":63},"localId":"1d8515f0-bb45-435d-a825-4a9cfa5de997"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":61},"localId":"d59952c8-56f6-4ae3-a37b-4ca45f64f35f"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please advise, if furniture will also move, a service ticket should also be submitted via Maintenance Connect to schedule furniture move. IT will work with facilities to coordinate."}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":62},"localId":"d6460470-7b16-45e0-bc82-964798c91809"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":65},"localId":"32da364d-25f0-417a-b3be-92d58a0dc14c"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Common resolutions to each issue are available when you click an option to the left. Please review the details to verify if they apply. Where possible, correct the error that may be causing the issue before submitting the service request. "}]}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"**These issues are application specific and will be assigned to a TargetX administrator."}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"An account is locked after too many unsuccessful password attempts. The account will remain locked for 15 minutes. After 15 minutes please try again. "}]},{"type":"paragraph","content":[{"type":"text","text":"If the account continues to lock, please ensure your password is correct for your mobile WiFi, email on mobile device, or any other mobile connections. If the password is incorrect on any device that connects automatically, it could cause the account to become locked"}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If the Password Reset is not received, please check the following:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Verify you are checking the correct personal email you have on file with LMC. If you are not sure of that email, please contact the Records department."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Verify the email is not being used for multiple accounts, such as another family member. The personal email must be unique to your account. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check your spam or junk mail folders."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you verified each of the above, please submit this ticket."}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"The password reset emails are valid for 20 minutes after they are sent. Once the email leaved LMC’s email system, the time of arrival may vary depend on the recipient email service’s traffic and other variables. Please allow up to 10 minutes for receipt. If the email does not arrive within 20 minutes, please submit the ticket and IT will investigate further."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"An 18001 Error may occur when a user requests multiple password reset emails. Many mail services do not necessarily receive emails in order they were sent and the newer request may arrive before the first request. A new request cancels all prior requests, resulting in an 18001 error. If the issue continues, please submit this ticket for further assistance."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"At times, when submitting a new password, the user may receive an error that states “Failed to Connect to Server”. Often, this is a false positive and the password is actually changed. 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Upload images if available","validation":{"rq":true},"choices":[],"questionKey":""},"32":{"type":"da","label":"When is the service needed?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"80":{"type":"pg","label":"Description of Issue","description":"Provide any details that will facilitate a prompt resolution.","validation":{"rq":true},"choices":[],"questionKey":""},"137":{"type":"pg","label":"Instructor(s)","description":"Please notate all instructors impacted by this accommodation. This allows IT to communicate with the instructors.","validation":{"rq":true},"choices":[],"questionKey":""},"49":{"type":"pg","label":"Issue experienced","description":"Describe the issue in detail. Upload images if available","validation":{"rq":true},"choices":[],"questionKey":""},"126":{"type":"pg","label":"What type of Adaptive Technology Research is Needed?","description":"Describe the request/incident in as much detail as possible","validation":{"rq":true},"choices":[],"questionKey":""},"36":{"type":"pg","label":"Describe in more detail","description":"Due to the impact of the issue, please provide as much detail as possible to assist IT in identifying the issue. ","validation":{"rq":true},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"39":{"type":"pg","label":"Issue experienced","description":"Describe the issue in detail. Upload images if available","validation":{"rq":true},"choices":[],"questionKey":""},"25":{"type":"tl","label":"Computer Name","description":"Enter your computer name here (EX: NA-X-XXXXXXX)","validation":{"rq":true},"choices":[],"questionKey":""},"60":{"type":"tl","label":"From where is it being moved?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"LMC PC or Laptop","other":false},{"id":"2","label":"WebPrint","other":false},{"id":"3","label":"Personal Device","other":false}],"questionKey":""},"47":{"type":"tl","label":"Device Physical Location","description":"Enter room number, remote location, etc. ","validation":{"rq":true},"choices":[],"questionKey":""},"122":{"type":"cm","label":"Support Needed With","description":"Check all that apply","validation":{"rq":true},"choices":[{"id":"1","label":"Adaptive Technology Research","other":false},{"id":"2","label":"Classroom Modification","other":false},{"id":"3","label":"Device Modification","other":false},{"id":"4","label":"In Person IT Support","other":false}],"questionKey":""},"111":{"type":"cs","label":"Type of Hardware Requested","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Computer - Desktop ","other":false},{"id":"2","label":"Computer - Laptop","other":false},{"id":"7","label":"Desktop Printer","other":false},{"id":"8","label":"iPad","other":false},{"id":"12","label":"Keyboard - Wired","other":false},{"id":"13","label":"Keyboard - Wireless","other":false},{"id":"16","label":"Laptop Bag","other":false},{"id":"15","label":"Laptop Docking Station","other":false},{"id":"3","label":"Monitor","other":false},{"id":"4","label":"Monitor Stand","other":false},{"id":"10","label":"Mouse - Wired","other":false},{"id":"11","label":"Mouse - Wireless","other":false},{"id":"5","label":"Phone","other":false},{"id":"6","label":"Scanner","other":false},{"id":"9","label":"Speakers","other":false},{"id":"14","label":"Webcam","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"151":{"type":"tl","label":"LMC ID","description":"Please enter your LMC ID","validation":{"rq":false},"choices":[],"questionKey":""},"42":{"type":"tl","label":"Device Physical Location","description":"Enter room number, remote location, etc.","validation":{"rq":true},"choices":[],"questionKey":""},"115":{"type":"cs","label":"Is this existing software?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"156":{"type":"rt","label":"Further Details","description":"If there are specific installation guidelines to follow, please note them here","validation":{"rq":true},"choices":[],"questionKey":""},"149":{"type":"cs","label":"Type","description":"For multiple changes, please submit a separate for for each change","validation":{"rq":true},"choices":[{"id":"1","label":"Add new TargetX field","other":false},{"id":"2","label":"Alter existing TargetX field","other":false},{"id":"4","label":"Application Portal","other":false},{"id":"5","label":"Appointment Portal","other":false},{"id":"6","label":"Axiom/Banner Integration","other":false},{"id":"3","label":"TargetX automation, workflow, or group assignment","other":false},{"id":"7","label":"Technical Issue/Error","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"27":{"type":"pg","label":"Issue experienced","description":"Describe the issue in detail. Upload images if available","validation":{"rq":true},"choices":[],"questionKey":""},"101":{"type":"pg","label":"Details of issue","description":"Please describe in as much detail as possible the problem encountered. Be as specific as possible with date and time of problem as well as location. Include any other information that may be relevant. Information such as where in the room you were located, what application you were using, if only certain applications were not working, etc.","validation":{"rq":true}},"154":{"type":"tl","label":"LMC Username","description":"Please enter your LMC username","validation":{"rq":true},"choices":[],"questionKey":""},"30":{"type":"dt","label":"If no, please let us know when access is available","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"143":{"type":"pg","label":"Location(s)","description":"Please notate all locations/Room numbers impacted. Some rooms may require more work than others. 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