Employee Onboarding/Separation (HR USE ONLY) - LMC IT Service Desk

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This ticket allows proper documentation of new employees, employee changes, and separations","icon":12159,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12159","groups":[17],"key":""},{"id":"160","name":"Enterprise Systems Data Change Request (CR) Form","descriptionHtml":"","callToAction":"Enterprise Systems Data Change Request (CR) Form","introHtml":"","icon":12163,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12163","groups":[17],"key":""},{"id":"57","name":"Firewall Change Request","descriptionHtml":"","callToAction":"Firewall Change Request","introHtml":"Request a rule change for a LMC firewall.","icon":10534,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[9],"key":""},{"id":"46","name":"Incident Report","descriptionHtml":"Document instances of a data breach including a description of the breach and actions taken towards remedy and restitution. There may be a legal obligation to report breaches to external agencies.","callToAction":"Incident Report","introHtml":"Use this form to report a computer security incident. 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Some requests can be handled within minutes and others may take days, weeks, or longer depending on what is being requested. If you do not hear back from IR within 24 hours of making your request please contact Dr. Dan Kmitta, Director of Institutional Research, by email: dkmitta@lakemichigancollege.edu or by phone 269 927 4558.","callToAction":"Data Report Request","introHtml":"Request a Data Report from Institutional Research","icon":10535,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"8","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10510,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"99","name":"Employee details","descriptionHtml":"Record key employee information for payroll processing and emergency contacts.","callToAction":"Employee details","introHtml":"Record key employee information for payroll processing and emergency contacts.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"100","name":"Employee Onboarding (HR USE ONLY)","descriptionHtml":"Manage and respond to requests to set up systems access for new employees. Assess the new employee's IT system requirements and initiate appropriate IT support.","callToAction":"Employee Onboarding (HR USE ONLY)","introHtml":"Manage and respond to requests to set up systems access for new employees. Assess the new employee's IT system requirements and initiate appropriate IT support.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"102","name":"Employee Separation (HR USE ONLY)","descriptionHtml":"","callToAction":"Employee Separation (HR USE ONLY)","introHtml":"Manage employee separations","icon":10532,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"43","name":"Equipment disposal or relocation","descriptionHtml":"Manage and respond to request for the removal and disposal, or relocation of equipment.","callToAction":"Equipment disposal or relocation","introHtml":"Manage and respond to request for the removal and disposal, or relocation of equipment.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"44","name":"Equipment request","descriptionHtml":"Manage and respond to employee requests for equipment (such as mobile phones, tablets, vehicles, furnishings, etc.) needed for them do their job.","callToAction":"Equipment request","introHtml":"Manage and respond to employee requests for equipment (such as mobile phones, tablets, vehicles, furnishings, etc.) needed for them do their job.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"20","name":"File Share Request","descriptionHtml":"","callToAction":"File Share Request","introHtml":"Request a new file share for your department.","icon":10522,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"24","name":"Firewall change","descriptionHtml":"Manage and respond to requests for changes to the firewall(s). Approve or deny the request and offer possible work-arounds.","callToAction":"Firewall change","introHtml":"Manage and respond to requests for changes to the firewall(s). Approve or deny the request and offer possible work-arounds.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10520,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10528,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"70","name":"Hardware Request","descriptionHtml":"","callToAction":"Hardware Request","introHtml":"Request new hardware (computer, laptop, tablet, monitor, scanner, phone, printer etc. )","icon":10510,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"25","name":"IT support","descriptionHtml":"Manage and respond to requests for IT help desk support.","callToAction":"IT support","introHtml":"Manage and respond to requests for IT help desk support.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"126","name":"Marketing Demo (Do NOT USE)","descriptionHtml":"","callToAction":"Marketing Demo (Do NOT USE)","introHtml":"Demo for marketing","icon":12145,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12145","groups":[],"key":""},{"id":"98","name":"Navigate Support","descriptionHtml":"Report issues regarding Navigate","callToAction":"Navigate Support","introHtml":"Report issues regarding Navigate","icon":11300,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11300","groups":[],"key":""},{"id":"26","name":"New computer set up","descriptionHtml":"Manage and respond to requests to have new computers installed and/or configured.","callToAction":"New computer set up","introHtml":"Manage and respond to requests to have new computers installed and/or configured.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"27","name":"New hardware","descriptionHtml":"Manage and respond to requests for new IT hardware such as desktop or laptop computers, etc.","callToAction":"New hardware","introHtml":"Manage and respond to requests for new IT hardware such as desktop or laptop computers, etc.","icon":10527,"iconUrl":"https://lakemichigan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"13","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? 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